Learning Experience Designer

Jobtailor; Indianapolis (IN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Innovative Hematology (IHI) in Indianapolis, IN, seeks a Learning Experience Designer to support journey mapping, development, and evaluation of education programs across learning platforms. The role partners with program managers, clinical leaders, and SMEs to ensure modules are complete, accessible, and aligned with learning objectives.

You will manage LMS administration, e‑authoring with iSpring, and health system education workflows, contributing to competency tracking, reporting, and

Qualifications

• Bachelor’s degree in education, instructional design, healthcare administration, information systems, communications, business, or a related field.
• Minimum two (2) years supporting learning systems, education technology, training coordination, instructional design, administrative education workflows, or related work, preferably in a healthcare setting.
• Experience with HealthStream, iSpring, Microsoft Teams, SharePoint, other LMS, e-learning development, education reporting, or competency tracking is preferred.
• Valid driver’s license and insured automobile required.
• All IHI employees must enable multi-factor authentication via their personal smart phone or smart device to access IHI systems.

Responsibilities

• Support journey mapping, technical development, implementation, maintenance, and evaluation of education programs using learning systems and e‑learning tools.
• Build, format, publish, assign, and maintain education modules within LMS systems, including courses, quizzes, attestations, and evaluations.
• Create and maintain e‑learning content using instructional design techniques and e‑authoring tools to convert SME content into interactive modules.

Skills

Instructional design

LMS administration

Education technology

Education

Bachelor’s degree

Tools

HealthStream

iSpring

Microsoft Teams

SharePoint

Job description

About IHI

Innovative Hematology (IHI) provides comprehensive, holistic care to patients with rare blood disorders and their families. Our experts deliver the highest quality services in bleeding, clotting, and other hematologic disorders.

What You Will Do

The Learning Experience Designer supports journey mapping, technical development, implementation, maintenance, and evaluation of education programs using learning systems, e‑learning tools, virtual platforms, and educational resource infrastructure. The role partners closely with the Organization & Talent Development Program Manager, Medical Education Program Manager, clinical leaders, education committee members, subject‑matter experts, quality personnel, and other stakeholders to ensure that education materials are professionally designed, accessible, organized, accurately assigned, tracked, and aligned across platforms.

• Focus on learner design, technical, and systems‑based components of education—including LMS administration and e‑authoring module development, Microsoft Teams education events, reporting, version control, resource organization, and learner experience support.
• Ensure educational content is delivered in a consistent, professional, user‑friendly format while supporting compliance, competency tracking, and continuous improvement of the organization’s education infrastructure.
• Apply adult learning principles, data‑driven insights, and technology‑enabled solutions to enhance how education is delivered and experienced.

The Opportunity

• Support enterprise learning by developing, implementing, and maintaining education programs such as new‑hire orientation, annual competencies, skills validation, in‑service education, and continuing education activities.
• Build, format, publish, assign, and maintain education modules within HealthStream or other learning management systems, including courses, quizzes, attestations, competencies, evaluations, and required learning assignments.
• Develop and maintain e‑learning content using instructional design techniques and e‑authoring tools such as iSpring to convert approved PowerPoint presentations and SME‑developed content into professional, interactive, learner‑friendly modules.
• Partner with program managers and subject‑matter experts to ensure modules are complete, clearly formatted, accessible, and aligned with approved learning objectives and competency requirements.
• Support annual competency and new‑hire education workflows by building assignments, tracking completion, generating reports, maintaining documentation, and following up on incomplete or overdue education.
• Maintain accurate education records and reporting, including completion reports, attendance records, competency tracking, certification documentation, and other education‑related metrics.
• Support Teams Education events and virtual learning activities, including meeting setup, calendar invitations, registration support, attendance tracking, presenter preparation, recording coordination, post‑event materials, and basic technology troubleshooting.
• Assist with internal and external education events, including IHIEd, Grand Rounds, professional association conferences, HoII, webinars, workshops, and other education‑related initiatives.
• Maintain organized education resource libraries within approved systems, including naming conventions, version control, folder structure, archived materials, current‑state resources, templates, and standardized formatting.
• Serve as the primary technical expert to align HealthStream, HemeWork/SharePoint, Teams, and other repositories, ensuring staff can easily locate current and approved education materials. Collaborate with IT, clinical leadership, quality, education committee members, and other stakeholders to troubleshoot education technology needs and support the implementation of new education tools or processes.
• Create and maintain education project trackers, calendars, dashboards, and status reports to support planning, prioritization, accountability, and timely completion of education updates.
• Assist with formatting and professional presentation design for education materials, including PowerPoints, handouts, guides, tip sheets, newsletters, learner instructions, and other printed or electronic materials.
• Provide learner and staff support related to the learner journey, education technology access, module completion issues, assignment questions, event links, recordings, and other education system needs.
• Monitor and evaluate the learner experience within education platforms and recommend improvements to module design, system organization, accessibility, usability, and reporting processes.
• Support continuous improvement efforts related to education standardization, system efficiency, learner engagement, education tracking, and reduction of duplicative or outdated materials.
• Assist with special projects related to education systems, learning technologies, or organization‑wide education infrastructure.
• Support education‑related communications, newsletters, announcements, and resource updates as assigned.
• Participate in committees, workgroups, or process improvement initiatives related to staff education, learning systems, and competency management.

Requirements

• Education: Bachelor’s degree in education, instructional design, healthcare administration, information systems, communications, business, or a related field.
• Experience: Minimum two (2) years supporting learning systems, education technology, training coordination, instructional design, administrative education workflows, or related work, preferably in a healthcare setting.
• Experience with HealthStream, iSpring, Microsoft Teams, SharePoint, other learning management systems, e‑learning development, education reporting, or competency tracking is preferred.
• Valid driver’s license and insured automobile required.
• All IHI employees must enable multi‑factor authentication via their personal smart phone or smart device to access IHI systems as a requirement of the role.

This position is designed as a hybrid role, splitting time between the IHI office in Indianapolis, IN, and home. Candidates must reside in the Indianapolis metropolitan area and surrounding region to be considered.