Intermediate Learning Systems Consultant

Indiana University Health; Indianapolis (IN); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Indiana University Health is seeking an Intermediate Learning Systems Consultant to support our Learning and Development team. This full‑time, hybrid role is based in Indianapolis, IN, and focuses on administering and optimizing our LMS, Oracle Learn, for a large enterprise environment.

You will handle operations, reporting, and user support, ensuring high service levels while collaborating with a matrixed organization. A strong customer focus and problem‑solving mindset are essential.

Qualifications

• Bachelor's degree in Informatics or related IT field is required.
• 3–5 years of related administration experience required.
• Working knowledge of Learning Management Systems.
• Experience with reporting tools is required.
• Customer service experience is required.
• HTML5 understanding is desirable.

Responsibilities

• Deliver operational support for learning systems within IU Health.
• Administer daily operations and maintenance of the LMS, including integrations.
• Troubleshoot and resolve end user access issues.
• Generate custom reports.
• Identify and recommend content management, workflow, and user experience improvements.

Skills

LMS administration

Oracle Learn

UAT experience

Customer support

Communication skills

Problem solving

Multitasking

HTML5 editing

Education

Bachelor's degree in Informatics

IT workgroup experience (equivalent)

HTML5 knowledge

Tools

Oracle Learn

LMS integrations

Job description

Overview

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Learning and Development team as an Intermediate Learning Systems Consultant. This is a full‑time, hybrid position located in Indianapolis, IN.

Our Ideal Candidate Will Have

• Experience successfully navigating large, highly matrixed, and complex organizational environments.
• Strong learning management system (LMS) expertise, with hands‑on experience administering, supporting, and optimizing. Oracle Learn or a comparable enterprise LMS platform experience is required.
• Experience administering learning for large enterprises, including audience targeting, automated assignment rules, dynamic groups, enrollment management, completion tracking, and troubleshooting learner access issues.
• Strong understanding of LMS configuration and operations, including course creation, content management, assignment setup, learning records maintenance, testing, and quality assurance.
• Experience participating in User Acceptance Testing (UAT) for LMS releases, system enhancements, or enterprise technology updates preferred. Ability to validate functionality, document findings, identify potential issues, and support successful deployment of new capabilities.
• Proven ability to support a large user base by resolving learner, leader, and administrator inquiries with a high degree of professionalism, responsiveness, and customer focus.
• A proactive, results‑oriented mindset with strong critical thinking skills and the ability to analyze challenges, identify root causes, and make informed decisions.
• Outstanding communication skills, with the ability to translate technical concepts into clear, user‑friendly guidance for a wide range of audiences.
• The ability to manage multiple priorities effectively while maintaining high levels of service, quality, and responsiveness in a fast‑paced environment.

Candidate Qualifications

• Bachelor's Degree in Informatics, Computer Technology, related field of study, or equivalent years in an IT workgroup is required.
• 3–5 years of related Administration experience required.
• Working knowledge of Learning Management Systems is required.
• Proven ability to work with reporting tools is required.
• Previous customer service experience is required.
• Understanding of HTML5 and editing tools is desired.

Role Responsibilities

• Deliver operational support for learning systems within IU Health.
• Administer daily operations and maintenance of learning platforms (Learning Management System), including integrations.
• Troubleshoot and resolve end user–related system access issues.
• Generate custom reports.
• Identify and recommend content management, workflow, and user experience improvements.

Indiana University Health is unlike any other healthcare system. We are the largest health system in Indiana, with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. Our programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. In partnership with the Indiana University School of Medicine, we provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.