Learning Experience Designer

Relha LLC; Eagan, Northern (MN, KY); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexibility

Mental Health Days

Headspace access

Tuition Reimbursement

Retirement Savings

Volunteer Days

Job summary

Thomson Reuters is seeking a Learning Experience Designer to partner with Training, Marketing, and Product teams to create on-demand training for Legal AI SaaS products. You will design content with SMEs, script videos, and develop user guides, while leveraging Claude to speed up workflows and deliver polished, on-brand learning experiences.

You will manage projects end-to-end, ensure content stays current, and apply strong instructional design and graphic design principles to produce effective

Qualifications

• BA/BS degree or 5 years of LXD/ID experience.
• Solid grounding in adult learning theory and ID best practices.
• Experience designing for external, customer-facing audiences.
• Expert in Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and website tools.
• Knowledge and experience with LMS and CMS.
• Proficiency with Office Suite and collaboration tools like Teams and SharePoint.
• Strong graphic design fundamentals and ability to apply them to polished content.
• Strong written and verbal communication for instructional content.

Responsibilities

• Drive creation and maintenance of world-class eLearning for Legal AI SaaS products.
• Manage projects from start to finish with internal teams and external vendors.
• Collaborate with subject matter experts to design scripts, guides, and course material.
• Leverage Claude to streamline content development and create interactive elements.
• Apply graphic design principles to ensure on-brand, accessible learning materials.
• Utilize platform authoring tools and training best practices for engaging experiences.
• Stay current on eLearning innovations and customer education trends.
• Keep LMS/CMS content up to date and valuable for customers.

Skills

Adult learning

Instructional design

Learning technology

Multimedia development

Claude AI tools

Education

BA/BS in English, Journalism, Technical Communications, Informatics, CS, Business, HR or 5 years LXD/ID

Tools

Camtasia

Adobe Creative Suite

Articulate

WellSaid

HTML

LMS

CMS

Microsoft Office

Teams

SharePoint

Job description

As a Learning Experience Designer, you will partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management, as appropriate, to develop and maintain on-demand training materials for Thomson Reuters Legal products. The ideal candidate will have experience in adult learning, instructional design, learning technology, and multimedia development, with a strong preference for candidates proficient in using AI tools like Claude to accelerate content creation. Our team blends customer enablement and marketing disciplines to deliver learning experiences that meet the bar for external, customer-facing audiences.

Key Responsibilities:

In the role of Learning Experience Designer, you will be responsible for:

Drive creation and maintenance of world-class eLearning experiences for a portfolio of Legal AI SaaS software products to drive customer usage and adoption in their daily workflow

Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors

Work directly with subject matter experts to design and develop content including video scripts, user guides, and additional eLearning course material

Leverage AI tools, particularly Claude, to streamline content development workflows and build custom learning interactions and supplemental elements — from drafting scripts and course outlines to coding lightweight interactive components — while applying sound judgment on where human review and refinement are needed

Apply graphic design principles (layout, typography, color, visual hierarchy) to ensure learning materials are polished, on-brand, and easy to visually navigate

Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences

Stay current and provide thought leadership on innovation in eLearning and customer education

Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers

Maintain learning content within LMS and other technology systems

Measure and analyze content effectiveness and update content as necessary

Required Qualifications

BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, Human Resources, or 5 years of Learning Experience Design or Instructional Design

Solid grounding in adult learning theory and instructional design best practices

Comfortable designing for external, customer-facing audiences — balancing marketing polish with instructional rigor — rather than purely internal enablement content

Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools

Knowledge and working experience with learning management systems (LMS) and content management systems.

Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint

Strong foundation in graphic design principles (layout, typography, color theory, visual hierarchy) and a demonstrated ability to apply them to create modern, visually polished content that’s easy to consume

Strong written and verbal communication skills, specifically writing and designing instructional content

Video creation and editing experience

Creative thinker, open to change, and learns quickly when facing new problems

Strong attention to detail

Proven project management and organization skills

Preferred Qualifications

Reviewable portfolio of work preferred

Experience in customer education (as distinct from internal/employee enablement) strongly preferred

Proficiency with AI tools, particularly Claude, for content development, ideation, and workflow efficiency strongly preferred

#LI-BS1

What’s in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

This job posting will close 12/31/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com