Learning Experience Designer

Refinitiv; Eagan (MN); On-site; USD 74,000 - 138,000; Full time

Benefits offered by this job

Headspace access

Tuition reimbursement

Flexible vacation

Job summary

Thomson Reuters is seeking an Learning Experience Designer to partner with cross-functional teams and develop on-demand training for Legal AI SaaS products. You will design content with SMEs, scripts, and guides, and leverage Claude to accelerate workflows while ensuring instructional rigor and branding.

The role emphasizes adult learning theory, multimedia development, and robust project management, with opportunities to influence customer education and training strategy across platforms.

Qualifications

• BA/BS degree or 5 years of Learning Experience Design or Instructional Design experience.
• Solid grounding in adult learning theory and instructional design best practices.
• Comfortable designing for external, customer-facing audiences with marketing polish and instructional rigor.
• Expert with learning tech such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and website tools.
• Knowledge of LMS and CMS platforms; strong MS Office and collaboration tools.
• Strong visual design sense and ability to apply typography, color, and layout effectively.
• Strong written and verbal communication skills for instructional content.
• Video creation and editing experience.
• Creative, adaptable, and detail-oriented with good project skills.

Responsibilities

• Drive creation and maintenance of world-class eLearning experiences for Legal AI SaaS products.
• Manage projects end-to-end with internal teams and external vendors as needed.
• Collaborate with SMEs to design and develop content including scripts and guides.
• Leverage Claude to streamline content development and build interactive elements.
• Apply graphic design principles to ensure polished, on-brand materials.
• Use platform authoring tools and best practices to deliver effective learning experiences.
• Stay current on eLearning trends and customer education innovations.
• Keep training content up to date and valuable for customers.
• Maintain learning content within LMS and other systems.
• Measure content effectiveness and update as needed.

Skills

Adult learning

Instructional design

AI tools Claude

Camtasia

Adobe Creative Suite

Articulate

HTML/CSS/JS

LMS/CMS

Video editing

Education

BA/BS or 5 years LXD

Tools

Articulate Studio

WellSaid Labs

HTML

CSS

JavaScript

Job description

Job Description

As a Learning Experience Designer, you will partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management, as appropriate, to develop and maintain on-demand training materials for Thomson Reuters Legal products.

The ideal candidate will have experience in adult learning, instructional design, learning technology, and multimedia development, with a strong preference for candidates proficient in using AI tools like Claude to accelerate content creation. Our team blends customer enablement and marketing disciplines to deliver learning experiences that meet the bar for external, customer-facing audiences.

Key Responsibilities

• Drive creation and maintenance of world‑class eLearning experiences for a portfolio of Legal AI SaaS software products to drive customer usage and adoption in their daily workflow
• Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors
• Work directly with subject matter experts to design and develop content including video scripts, user guides, and additional eLearning course material
• Leverage AI tools, particularly Claude, to streamline content development workflows and build custom learning interactions and supplemental elements — from drafting scripts and course outlines to coding lightweight interactive components — while applying sound judgment on where human review and refinement are needed
• Apply graphic design principles (layout, typography, color, visual hierarchy) to ensure learning materials are polished, on‑brand, and easy to visually navigate
• Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences
• Stay current and provide thought leadership on innovation in eLearning and customer education
• Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers
• Maintain learning content within LMS and other technology systems
• Measure and analyze content effectiveness and update content as necessary

Required Qualifications

• BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, Human Resources, or 5 years of Learning Experience Design or Instructional Design
• Solid grounding in adult learning theory and instructional design best practices
• Comfortable designing for external, customer‑facing audiences — balancing marketing polish with instructional rigor — rather than purely internal enablement content
• Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools
• Knowledge and working experience with learning management systems (LMS) and content management systems
• Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint
• Strong foundation in graphic design principles (layout, typography, color theory, visual hierarchy) and a demonstrated ability to apply them to create modern, visually polished content that’s easy to consume
• Strong written and verbal communication skills, specifically writing and designing instructional content
• Video creation and editing experience
• Creative thinker, open to change, and learns quickly when facing new problems
• Strong attention to detail
• Proven project management and organization skills

Preferred Qualifications

• Reviewable portfolio of work preferred
• Experience in customer education (as distinct from internal/employee enablement) strongly preferred
• Proficiency with AI tools, particularly Claude, for content development, ideation, and workflow efficiency strongly preferred
• Strong understanding of HTML, CSS, and JavaScript

What’s in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits:

• We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
• We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute.
• We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.

Finally, Thomson Reuters offers the following additional benefits:

• optional hospital, accident and sickness insurance paid 100% by the employee
• optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• fitness reimbursement
• access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• access to 529 Plan
• commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• access to Employee Stock Purchase Plan

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

This job posting will close 12/31/2026.

About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation here.