Learning Experience Designer

UnitedHealthcare; Dallas (TX); Remote; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase program

401k contribution

Job summary

UnitedHealthcare is seeking an Experience Designer to lead the creation of performance-first learning experiences. You will apply the EnABLE methodology to Engage to Align, Analyze to Design, and Evaluate phases, guiding complex stakeholders and mentoring peers.

Your work spans high-visibility, cross-functional initiatives that align learning with business strategy and outcomes. The role is full-time, with standard hours and potential extra time as project needs arise.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 2+ years of learning design, instructional design, OR learning content development experience.
• Experience with instructional design and content authoring tools, including Articulate Storyline, Rise, Adobe Creative Suite, OR similar software.
• Experience utilizing the EnABLE Framework and ATD Capability Model.
• Intermediate knowledge of AI-powered learning and productivity tools, Learning Management Systems (LMS), inclusive design principles, and learning consultation methodologies.
• Ability to work full-time (40 hours/week) Monday - Friday.

Responsibilities

• Lead the design, development, and modernization of learning and performance support solutions using instructional design methodologies, adult learning principles, and digital authoring tools to create engaging, scalable experiences that improve performance.
• Lead strategic consultations with stakeholders to uncover business needs, performance expectations, and success measures.
• Use predictive analytics and historical data to define KPIs and ROI for learning initiatives.
• Navigate complex stakeholder dynamics and influence decision-making through data-driven insights and business acumen.
• As part of this work, you will also: Assess and interpret customer needs and requirements; Identify solutions to non-standard requests and problems; Translate concepts into practice; Provide explanations and information to others on difficult issues.

Skills

Learning design

Instructional design

Consulting with stakeholders

Data-driven decisions

Education

High School Diploma / GED OR equivalent work experience

Tools

Articulate Storyline

Rise

Adobe Creative Suite

LMS

AI-powered tools

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Join us to start Caring. Connecting. Growing together.

As an Experience Designer, you lead the creation of performance-first learning experiences that drive measurable business impact. You apply the EnABLE methodology with a strategic lens, focusing on the Engage to Align, Analyze to Design, and Evaluate phases to ensure solutions are rooted in real work and aligned with business priorities. You consult with complex stakeholders and mentor Experience Designers. Your work spans high-visibility and cross-functional initiatives, requiring advanced consulting, design, and evaluation capabilities to deliver scalable, sustainable solutions that improve performance and support organizational transformation. You leverage the ATD Talent Development Capability Model to guide your practice, applying professional, organizational, and personal capabilities to design solutions that align learning with business strategy.

This position is full-time (40 hours/week), Monday - Friday. Employees are required to work an 8-hour shift within our normal business hours of 8:00 a.m. to 5:00 p.m. Based on business needs, employees may be required to work additional hours to meet deadlines and support operational demands.

Primary Responsibilities

• Lead the design, development, and modernization of learning and performance support solutions using instructional design methodologies, adult learning principles, and digital authoring tools to create engaging, scalable experiences that improve performance
• Lead strategic consultations with stakeholders to uncover business needs, performance expectations, and success measures
• Use predictive analytics and historical data to define KPIs and ROI for learning initiatives
• Navigate complex stakeholder dynamics and influence decision-making through data-driven insights and business acumen
• As part of this work, you will also:
  • Assess and interpret customer needs and requirements
  • Identify solutions to non-standard requests and problems
  • Solve moderately complex problems and/or conduct moderately complex analyses
  • Work with minimal guidance; seek guidance on only the most complex tasks
  • Translate concepts into practice
  • Provide explanations and information to others on difficult issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of learning design, instructional design, OR learning content development experience.
• Experience with instructional design and content authoring tools, including Articulate Storyline, Rise, Adobe Creative Suite, OR similar software.
• Experience utilizing the EnABLE Framework and ATD Capability Model
• Intermediate knowledge of AI-powered learning and productivity tools, Learning Management Systems (LMS), inclusive design principles, and learning consultation methodologies.
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

Preferred Qualifications

• 5+ years of experience in learning design, development, OR performance consulting
• Expertise in AI tools, data visualization, and strategic consulting
• Experience with 5 MoMents of need

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.