Learning Event Facilitator

SonicWall; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

SonicWall seeks a highly organized Training Event Facilitator to coordinate global and regional training events for employees and partners. The role includes managing event logistics, developing materials, and analyzing performance to improve event success. This position requires 2-4 years of relevant experience and exceptional customer service skills.

Qualifications

• 2-4 years’ experience in a tech environment.
• Ability to gather training requirements effectively.
• Proficiency in English.

Responsibilities

• Coordinate and support global and regional training events.
• Manage event calendars and collaborate with teams.
• Track and analyze event performance.

Skills

Customer Service

Time Management

Organizational Skills

Detail Orientation

Team Collaboration

Tools

Microsoft Office

Microsoft Teams

Learning Management Systems (LMS)

Job description

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram .

Job Description:

As a member of the Enablement Operations team, the Training Event Facilitator will play a critical role in coordinating and supporting global and regional events for SonicWall’s employees, partners, and customers. This position ensures the seamless execution of training events, contributing to the overall success of the company's enablement initiatives.

Tasks and responsibilities:

• Collaborate with cross-functional teams to define event scope, including objectives, target audiences, constraints, deadlines, and required deliverables or reports upon event completion
• Manage the event calendar, coordinating with hosts and presenters to confirm availability
• Facilitate virtual events as needed, leveraging the designated event platform
• Partner with stakeholders to develop supporting materials, such as slide presentations, handouts, and other collateral essential for event success
• Provide Marketing with key event details for invitations and communications
• Support event speakers by offering guidance, templates, and resources to enhance the quality of their presentations
• Track and analyze event performance, delivering metrics and insights for continuous improvement
• Publish recorded events and assets on the internal Learning Management System (LMS) or Content Management System (CMS)
• Provide backup administrative support to the Sales Enablement team as needed
• Respond to training scheduling requests from Authorized Training Partners (ATP)
• Maintain and update the lab calendar
• Schedule and review labs and classes based on ATP schedules and registrations
• Distribute firewall registration keys and ensure lab and student kit orders align with ATP requirements
• Manually update lab kits in accordance with the latest ATP registrations, verifying order accuracy
• Reconcile lab usage data with ATP orders to maintain accurate inventory tracking
• Ensure ATPs adhere to established processes and training timelines
• Provide student kit keys for internal technical support team training requests

Qualifications:

• 2-4 years’ experience in a tech environment
• Demonstrated ability to gather training requirements and identify necessary resources effectively
• Capable of working both independently and collaboratively within a team environment
• Exceptional customer service and time management skills
• Strong organizational skills with a keen attention to detail
• Proficiency in English (reading, writing, and speaking)
• Basic computer proficiency with intermediate-level skills in Microsoft Office, including Microsoft Teams
• Experience with Learning Management Systems (LMS) is preferred.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

Protect your organization with award-winning firewalls and cyber security solutions that defend SMBs, enterprises and governments from advanced cyber attacks.

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