Learning & Development Trainer

6AM City, LLC; Kansas; On-site; USD 50,000 - 70,000; Full time

Job summary

6AM City, LLC in Overland Park, Kansas is seeking a Learning & Development Trainer on a long-term contract to design engaging training experiences, lead instructor-led sessions, and maintain clear documentation that helps users work confidently with business systems.

You will partner with cross-functional teams to strengthen onboarding, software education, and ongoing skill development, while measuring training effectiveness and updating materials as programs evolve.

Qualifications

• Experience creating and delivering employee training programs for varied audiences.
• Strong background in instructor-led training and e-learning.
• Ability to write and maintain structured documentation including SOPs and guides.

Responsibilities

• Design and deliver training programs for internal teams, customers, and merchant users.
• Develop, revise and organize learning materials such as guides, policies, and forms.
• Facilitate instructor-led sessions and respond to live training requests.
• Coach and support learners with clear guidance throughout training.
• Lead learning initiatives for onboarding, software education, leadership development, and process improvement.
• Administer training operations including materials, resources, and participant records.
• Maintain knowledge resources and knowledgebase support for training tools.
• Measure training effectiveness with evaluations and performance metrics.
• Collaborate with cross-functional teams to implement system updates and improve operations.
• Create and deliver training for varied audiences including internal staff and external users.
• Apply adult learning principles to optimize training outcomes.
• Write structured documentation and SOPs for training programs.
• Deliver sessions that simplify system processes and build user confidence.
• Track learning outcomes and adapt programs based on data.

Skills

Instructor-led training

Adult learning methodologies

Documentation writing

Cross-functional collaboration

Training needs assessment

Tools

Camtasia

Job description

Job Description

Job Description

We are looking for a Learning & Development Trainer to support training programs for employees, customers, and merchant partners in Overland Park, Kansas. This Long-term Contract position focuses on designing engaging learning experiences, leading instructor-led sessions, and maintaining clear documentation that helps users work confidently with business systems. The role also partners with cross-functional teams to strengthen onboarding, process education, and ongoing skill development through practical and well-structured training solutions.

Responsibilities:

• Design and deliver training programs for internal teams, customers, and merchant users who rely on company systems and tools.
• Develop, revise, and organize learning materials such as guides, reference documents, policies, procedures, and forms to keep training content accurate and useful.
• Facilitate instructor-led sessions and respond to additional requests for live systems training as business needs arise.
• Support learners as a coach and trusted resource, providing clear guidance and encouragement throughout the training process.
• Lead learning initiatives by assessing training needs and building solutions for onboarding, software education, leadership development, organizational effectiveness, and process improvement.
• Administer training operations by preparing materials, coordinating resources, tracking participation, and maintaining computerized learning records.
• Establish and maintain knowledge resources, including support for the Service Cloud knowledgebase and other training tools.
• Measure training effectiveness through job and task analysis, course validation, and pre- and post-training evaluations to confirm performance improvement.
• Partner with Customer Support and cross-functional teams to help design, test, and implement system updates that improve operational efficiency.
• Experience creating and delivering employee training programs for varied audiences, including internal staff and external users.
• Strong background in instructor-led training, virtual or computer-based learning, and adult learning methodologies.
• Ability to write and maintain structured documentation, including SOPs, policies, procedures, forms, and training guides.
• Skilled in conducting training sessions that simplify system processes and build user confidence.
• Experience assessing training needs, tracking learning outcomes, and using metrics to evaluate program success.
• Comfortable supporting multiple learning initiatives at once while managing training materials, schedules, and participant records.
• Proficiency with learning content tools and software such as Camtasia or similar training development platforms.