Learning & Development Specialist

WellNow Urgent Care; Illinois; On-site; USD 60,000 - 85,000; Full time

Job summary

WellNow Urgent Care is seeking a Field Learning and Development Specialist to design, deliver, and refine training for clinical and support teams across multiple markets. You will create engaging instructional content, facilitate virtual sessions, and ensure materials meet SME and legal standards.

Responsibilities include designing content across modalities, coordinating with field leaders, and tracking program progress while supporting project management and logistics for VILT sessions.

Qualifications

• 1-2 years experience in instructional design, learning and development (L&D), and training facilitation
• Knowledge of adult learning theory and principles
• Proficiency in developing, designing, and editing instructional materials
• Proficiency in Articulate RISE 360, Storyline, Camtasia, and Microsoft Office tools
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.

Responsibilities

• Design and develop training content using multiple modalities (video, simulation, in-person, live virtual, web-based)
• Design and deliver role-specific training aligned with organizational goals
• Maintain accuracy and consistency of training materials with SME/ELT/Legal approvals
• Facilitate virtual sessions such as DOT BAT, Urine Collection, OSHA compliance, QA protocols
• Monitor learner performance and communicate findings to trainers and HR
• Support project management tasks and update detailed project plans
• Track training records and coordinate logistics for virtual sessions

Skills

Drive for Results

Ethics and Values

Adaptability

Communication

Quality Orientation & Work Standards

Tools

Articulate Rise 360

Storyline

Camtasia

Microsoft Office (PowerPoint)

Adobe Photoshop

Illustrator

InDesign

Vyond

Monday.com

Smartsheet

SharePoint

Outlook

Excel

Word

Job description

At WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. Join us in providing exceptional healthcare services and making a difference in our communities. WellNow has over 150 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we are continuing to grow! Regardless of how quickly WellNow grows, the company is committed to keeping its promise of offering exceptional healthcare in a convenient, caring atmosphere.

WellNow is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet, Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Summary

The Field Learning and Development Specialist develops, designs, and delivers targeted training programs tailored for specific positions. This role ensures team members have the tools and knowledge necessary to meet performance expectations and provide safe, effective patient care. The Field Learning and Development Specialist collaborates closely with field leaders to create and refine training materials, instructional content, and manuals, while promoting key business initiatives through engaging and effective learning experiences.

Essential Job Functions:

Time is divided across design, facilitation, and administrative work, with the exact balance shifting day to day and week to week depending on project bandwidth and business needs.

Design & Development

• Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based. Uses tools such as Articulate Storyline/Rise, Camtasia, and Microsoft Office/PowerPoint.
• Design and deliver training for all team members, ensuring content is role-specific and aligned with organizational goals.
• Maintain the accuracy and consistency of training materials by seeking prior approval for changes or new content from SME, ELT, and Legal.

Facilitation

• Facilitate specialized VILT sessions such as DOT BAT, Urine Collection, DOT guidelines, EPS, Spirometry, POC testing, OSHA compliance, QA protocols, and other management-requested topics, delivered virtually to team members across all markets.
• Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.

Administrative Support

• Assist with project management tasks, including building and updating detailed project plans.
• Assess current training and data to recommend new trainings, updates, development tools, and applications.
• Support department goals and priorities by tracking training records, reporting on program progress, and coordinating logistics for VILT sessions.

Core Competencies

• Drive for Results — consistently pushes self and others to meet and exceed goals.
• Ethics and Values — adheres to a strong set of core values and beliefs, consistently.
• Adaptability — maintains effectiveness amid shifting priorities, structures, or requirements.
• Communication — conveys information clearly across media in a way that engages and is retained.
• Quality Orientation & Work Standards — holds self and others to high standards, checking work carefully and taking ownership of outcomes.

Minimum Qualifications:

• Proven ability to work independently and collaboratively within a team environment.
• 1- 2 years experience in instructional design, learning and development (L&D), and training facilitation
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
• Knowledge of adult learning theory and principles.
• Proficiency in developing, designing, and editing instructional materials.
• Proficiency in programs such as Articulate RISE 360, Storyline, Adobe Photoshop, Illustrator, InDesign, Vyond, Camtasia, Monday.com, and Smartsheet
• Proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
• Skilled in organizing, prioritizing, and managing multiple tasks effectively
• Demonstrated ability to deliver engaging, impactful educational content.
• Detail-oriented and highly organized, with strong attention to detail, ensuring accuracy in content and logistics.
• Willingness to work flexible hours, including evenings and weekends, as needed.

One needs to live in one of the following states to be considered: