Learning & Development Programs Manager

Lumesse; Michigan City (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Horizon Bank seeks a Learning & Development Programs Manager to design, plan, and execute training for advisors and leaders, applying adult learning theory to boost performance and efficiency.

You will lead New Advisor Orientation, New Supervisor training, and LEADS programs, assess organizational needs, adjust courses, and deliver via Zoom while traveling within Horizon’s footprint as needed.

Qualifications

• BA/BS degree in a related field or equivalent corporate training experience.
• 3+ years managing enterprise training programs.
• 3+ years designing training using adult learning theory for all levels of an organization.
• 3+ years delivering training to all levels; orientation delivery preferred.
• 2+ years designing and delivering supervisor/leadership training; virtual delivery experience preferred.

Responsibilities

• Design, plan and execute training programs for advisors and leaders.
• Evaluate training needs and create targeted programs.
• Facilitate New Advisor Orientation, New Supervisor training and LEADS program.
• Use Zoom or similar tools to deliver corporate courses; develop course materials.
• Provide development coaching to leaders and advisors and support learning compliance.

Skills

Adult learning theory

Verbal & written communication

Project management

Leadership development

Virtual training tools

Presentation skills

Relationship building

Education

BA/BS in Organizational Development, Human Development, Education, Training & Development, Communications, Business Administration

Tools

Zoom

Microsoft Office

Job description

The Learning & Development Programs Manager designs, plans, and executes training programs to improve advisor performance and efficiency. Serve as the primary facilitator of the Bank’s New Advisor Orientation, New Supervisor training and Leadership Programs. Assess training needs in the organization and creates appropriate training programs to address those needs. Use adult learning theory to, design/develop training to meet established goals, and deliver personal skill development and leadership training for the organization. Modify existing courses to reflect updated information, skills, and processes and create new courses as needed. Facilitate training using corporate web-conferencing/training tools.

Principal Accountabilities

Designs, plans and executes training programs for advisors and leaders. Evaluates training needs and creates training programs to address identified training needs. Selects training materials from vendors or designs and develops exemplary courses for Advisors and management using adult learning theory. Facilitate learners in acquiring knowledge, skills and competencies in an effective and engaging manner to support the organization’s strategic initiatives, performance goals and learning objectives. Enhance the Advisor experience and support promotion and retention objectives. Evaluates effectiveness of training programs and identifies opportunities for innovating training programs. Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications.A ccountable for adherence to compliance standards including Bank Secrecy Act (BSA), as well as quality and timeliness of work product generated. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank’s commitment to the communities we serve through involvement in local organizations and events

Duties

• Assess corporate training needs and Identify gaps
• Design and manage large-scale corporate training programs to address identified needs and other training needs/requirements identified by the organization. Keep training programs up to date and relevant.
• Administer budgets for training programs and manage external training resources.
• Act as project manager for training projects and programs.
• Design corporate level training courses (or select training materials from vendors) using adult learning theory that result in course materials such as needs analysis, participant handbooks, facilitator guides, multimedia visual aids, computer training tools, reference material and evaluation tools
• Assess third party content and create training programs/experiences utilizing the content
• Deliver/facilitate corporate learning programs such as New Advisor Orientation, New Supervisor training, and LEADS high-potential training program.
• Facilitate effective, innovative and interactive training programs to address Advisor and management development needs.
• Keep up to date on training trends, developments and best practices.
• Provide train-the-trainer for other L&D professionals who teach core courses – New Advisor Orientation and New Supervisor training.
• Use a virtual training tool (e.g. Zoom) as primary delivery tool for corporate courses and design and/or modify courses for that delivery method
• Provide development coaching to leaders and Advisors to support the organization’s commitment to learning
• Provide administrative support for learning programs
• Report suspicious transactions or unusual occurrences to supervisor.
• Conduct and document periodic risk reviews and run reports as needed
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks
• Other duties as assigned

Qualifications & Skills

• BA/BS degree in Organizational Development, Human Development, Education, Training & Development, Communications, Business Administration or a related field. Degree may be substituted with additional years of corporate training experience.
• 3 or more years’ experience managing enterprise training programs
• 3 or more years’ experience designing and developing training courses using structured adult learning theory for all levels of an organization
• 3 or more years’ experience delivering training to all levels of an organization; prior experience facilitating orientation is preferred
• 2 or more years’ experience designing and delivering supervisor and leadership training preferred
• 2 or more years’ experience using virtual training tools (such as Zoom) to deliver training
• Prior experience with personality assessments and tools preferred (such as DiSC)
• Knowledge of training industry best practices, techniques, methods, theories, materials and programs for leadership and employee development training
• Proven project manager
• Possess excellent verbal and written commination skills; strong ability to coach
• Thorough knowledge of PC applications; including Microsoft Office preferred. Commitment to regulatory compliance.
• Willingness to travel in Horizon’s footprint to deliver training

Core Competencies

• Creative & Innovative Thinking

Adaptability & Flexibility

• Big Picture Thinking
• Relationship Building
• Results Focused

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Physical Demand:

Percentage of Time:

Communicate with advisors, managers and vendors regarding training and development issues.. Able to exchange accurate information with others.

90-100%

Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility.

90-100%

Able to grasp, move and sort forms and papers.

90-100%

Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone

90-100%

Able to remain stationary at a desk for long periods of time

50-75%

Regularly move about the office to access file cabinets, storage drawers and various office equipment

50-75%

Able to stand for long periods of time

50-75%

Occasionally position self to reach heights between floor and 6’

25%

Ability to lift up to 20 of pounds (such as books and training materials..)

10%

Occasionally travel to other Horizon Bank locations to deliver training. Some overnight travel is expected.