Learning & Development Program Manager

ZipRecruiter; Atlanta (GA); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading brand in franchise services is seeking a Learning & Development Program Manager to design and deliver training programs that enhance employee performance across various roles. This position requires expertise in instructional design, change management, and collaboration with stakeholders, offering a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience managing large-scale learning projects.
• Experience designing structured learning plans and excellent facilitation skills.

Responsibilities

• Design, develop, and deliver training programs for various roles and processes.
• Facilitate virtual and in-person training sessions and support change management.

Skills

Facilitation

Change Management

Performance Metrics Analysis

Education

Bachelor’s degree in Instructional Design, Business, Human Resources, or related field

Tools

Word

PowerPoint

Adobe Illustrator

Adobe Captivate

Articulate 360

Job description

We’re growing! And adding a NEW position to the team!

Ready to be a part of something exciting?

ServiceMaster is expanding and seeking a Learning & Development Program Manager to design, deliver, and promote impactful training programs across our network. This role combines instructional design, facilitation, and change management to support onboarding, role-specific development, and new business processes.

The Program Manager will collaborate with brand leaders and subject matter experts to create engaging, data-informed learning experiences that foster behavior change and performance improvement. The role also involves participating in regional events, conferences, and training councils to position training as a driver of growth and innovation.

Key Responsibilities:

• Design, develop, and improve evergreen and initiative-based training programs for various roles and processes.
• Update and maintain training materials, SOPs, and manuals to ensure accuracy.
• Deliver training through various formats including eLearning, instructor-led sessions, and virtual classrooms.
• Facilitate virtual and in-person training sessions, including onboarding and workshops.
• Lead "Train the Trainer" initiatives to deploy training effectively.
• Support change management efforts to promote adoption of new processes and tools.
• Track and report on training metrics to assess effectiveness and inform improvements.
• Enhance training engagement through resource promotion, feedback collection, and success sharing.
• Contribute to regional and conference training content and frameworks.
• Partner with stakeholders to support or lead the Training Council.
• Research and implement innovative training tools and strategies.
• Promote a culture of continuous learning and improvement.

Qualifications:

• Experience designing structured learning plans with measurable outcomes, grounded in adult learning principles and instructional design methodologies.
• Excellent facilitation skills for both in-person and virtual audiences.
• Strong change management skills and stakeholder influence.
• Data-driven with the ability to analyze performance metrics.
• Proven project management skills managing multiple initiatives.
• 5+ years of experience managing large-scale learning projects.
• Experience in franchise or retail industries and understanding of small business ownership concepts is preferred.
• Proficiency in Word, PowerPoint, Adobe Illustrator, Adobe Captivate, and Articulate 360.
• Bachelor’s degree in Instructional Design, Business, Human Resources, or related field.
• Willingness to travel up to 50%, including visits to Memphis and regional locations.

Compensation & Location:

Estimated salary range: $75,000 - $95,000 plus bonus. This role is remote, based anywhere in the U.S. except Los Angeles County.

About ServiceMaster Brands:

ServiceMaster Brands, founded in 1929, is a leading franchise provider with over 3,200 franchisees and 4,600+ locations across various industries. Our mission is to become the most admired brand in each industry we serve, emphasizing integrity, customer service, and team growth.

Headquartered in Atlanta, Georgia, and part of Roark Capital Group since 2020, we are committed to diversity and equal opportunity employment.