Learning & Development Program and Systems Administrator II

Frederick National Laboratory for Cancer Research; Frederick (MD); On-site; USD 74,000 - 109,000; Full time

Job summary

The Frederick National Laboratory for Cancer Research is seeking a mid-level Program & Systems Administrator II to manage learning technologies, coordinate learning operations, and support enterprise Learning & Development programs. You will ensure LMS operations, run program administration, and develop operational reports in collaboration with HR and IT and external vendors.

Responsibilities include administering LMS, configuring courses and learning paths, handling enrollments, and

Qualifications

• Associate degree or higher in a related field.
• At least four years in learning operations or HR systems.
• Experience administering a learning management system (LMS).
• Ability to develop reports and analyze data.
• Strong organizational, analytical, customer service and coordination skills.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Administer the learning management system and related learning technologies.
• Configure courses, curricula, certifications and learning paths; manage user profiles.
• Process enrollments, completions, transcripts and certification records.
• Generate reports and dashboards; support continuous improvement of processes.
• Coordinate instructor-led, virtual, hybrid and self-paced programs.
• Support onboarding, leadership development, compliance and professional development.

Skills

Strong organizational skills

Analytical skills

Customer service

Project coordination

Reporting and data analysis

Education

Associate degree in related field

Bachelor’s degree in IS/HR/Business

Tools

Cornerstone

Workday Learning

SuccessFactors

Oracle Learning

Excel

Power BI

Job description

Job ID: req4696

Employee Type: exempt full-time

Division: Human Resources

Facility: Frederick: ATRF

Location: 8560 Progress Dr, Frederick, MD 21701 USA

The Frederick National Laboratory is operated by Leidos Biomedical Research, Inc. The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Accountability, Compassion, Collaboration, Dedication, Integrity and Versatility; it's the FNL way.

Program Description

The Human Resources Directorate of Leidos Biomedical Research, Inc., located in Frederick, Maryland, is responsible for developing and administering programs that support the recruitment, compensation, development, and performance assessment of the personnel required by Leidos Biomedical Research, Inc. to successfully operate the Frederick National Laboratory for Cancer Research.

Job Summary

The Program & Systems Administrator II is a mid-level individual contributor role responsible for administering learning technologies, coordinating learning operations, and supporting the successful delivery of enterprise Learning & Development programs. The position ensures that learning systems, operational processes, and program administration effectively support workforce development and the mission of the organization. Working collaboratively within the Learning & Development functional area and Human Resources, and with Enterprise Information Technology, subject matter expert business partners and external vendors, the Program & Systems Administrator II manages learning management system operations, coordinates learning programs, develops operational reports, and supports continuous improvement of learning processes and technologies.

Key Roles And Responsibilities

• Administer the learning management system and related learning technologies
• Configure and maintain courses, curricula, certifications, learning paths, learner groups and assist with user profile management and access
• Process learner enrollments, completions, transcripts and certification records
• Maintain system data accuracy and perform routine quality assurance activities
• Troubleshoot learner, instructor, and manager issues related to learning systems
• Assist with system upgrades, testing, releases, implementation and vendor and administrator support of learning management system (LMS) features

LEARNING PROGRAM ADMINISTRATION

• Coordinate logistics for instructor-led, virtual, hybrid, and self-paced learning programs
• Schedule courses, manage registrations, maintain waitlists and communicate program information to participants
• Coordinate instructors, facilitators, vendors, meeting platforms, and training materials
• Maintain enterprise learning calendars and program documentation
• Support onboarding, leadership development, compliance, technical training and professional development programs
• Assist management of client and vendor relationships associated with learning delivery and technology services

REPORTING AND ANALYTICS

• Generate recurring and ad hoc reports on learning participation, completion, certifications and compliance
• Develop dashboards and data summaries using learning management system reporting tools, Microsoft Excel, Power BI, or similar applications
• Monitor learning metrics and identify data discrepancies
• Support workforce development reporting for organizational leadership and Human Resources
• Maintain accurate learning records and reporting documentation

PROCESS IMPROVEMENT

• Recommend improvements to learning administration processes and workflows
• Assist in developing and executing standard operating procedures and user guides
• Identify opportunities to improve learner experience through automation and process enhancements
• Participate in testing and implementing new learning technologies and operational improvements

COMPLIANCE SUPPORT

• Monitor required training assignments and certification completion
• Notify managers and learners of upcoming or overdue mandatory training
• Support audit readiness by maintaining complete and accurate training records
• Ensure compliance with organizational policies, Section 508 accessibility requirements and applicable federal regulations
• Represent and partner at client and vendor meetings to ensure organization compliance

CUSTOMER SUPPORT

• Serve as the primary point of contact for learner and manager questions related to learning systems and program administration
• Provide guidance on course registration, transcripts, certifications and learning management system functionality
• Develop user documentation and job aids to improve self-service capabilities
• Deliver basic training and guidance to learning management system users and learning administrators

PROJECT SUPPORT

• Support Learning & Development projects related to system and technology enhancements, new program implementation and operational improvements
• Coordinate project tasks, timelines, documentation and communications
• Assist with vendor coordination and contract administration related to learning technologies and services
• Actively participate in the project team for longer-term and/or more complex projects within the Human Resources directorate
• Focuses on providing standard professional advice and creating initial reports / analyzes for review by experienced team professionals
• Accountable for meeting own targets which impact the immediate work area
• Impact is generally limited to short-term team performance, occasionally on medium-term goals.
• Beginning to have more of a contributory impact on team performance
• Requires knowledge and experience in own discipline and company policies, practices, and procedures; still acquiring higher level knowledge and skills
• Determines a course of action based on guidelines and modifies processes and methods as required
• Uses previous experience, analysis and investigation, to identify the most appropriate option to solve a range of differing, but straightforward problems
• Understands and communicates complex information within the specialization or recognized body of formal knowledge
• In some instances, will need to convey information to audiences not knowledgeable of the subject matter

Basic Qualifications

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• Possession of Associate degree in Business Administration, Information Technology, Computer Information Systems, Human Resources, Administration Management, Education, Training & Development or related field from an accredited college/university according to the Council for Higher Education Accreditation (CHEA). Foreign degrees must be evaluated for U.S. equivalency
• In addition to the education requirement, a minimum of four (4) years of related experience in learning operations, learning systems administration, Human Resources systems, training administration or related operational roles
• Demonstrated experience administering a learning management system (e.g., Cornerstone, Workday Learning, SuccessFactors, Oracle Learning or equivalent)
• Demonstrated experience developing reports and analyzing operational data
• Strong organizational, analytical, customer service and project coordination skills
• Working knowledge and proficiency with Microsoft Office Suite, particularly Excel and experience with reporting tools
• Ability to obtain and maintain a security clearance

Preferred Qualifications

Candidates with these desired skills will be given preferential consideration:

• Possession of Bachelor’s degree in information systems, Human Resources, Business Administration, Learning Technologies, Educational Technologies, Organizational Development, Education or a related field from an accredited college/university according to the Council for Higher Education Accreditation (CHEA). Foreign degrees must be evaluated for U.S. equivalency
• Experience working within a Federally Funded Research & Development Center (FFRDC), federal agency, national laboratory, academic research institution or mission-driven organization
• Experience supporting scientific, engineering, biomedical or technical workforces
• Experience using and administrating Cornerstone Learning Management System
• Familiarity with HTML for system design interfacing or equivalent
• Experience using Power BI, Tableau or similar business intelligence tools
• Familiarity with Section 508 accessibility requirements and records management practices
• Familiarity with Human Resources Information Systems integrations and data management practices
• Professional certifications such as ATD Certified Professional in Talent Development (CPTD), Learning Administration Certification, Project Management Professional (PMP) or Certified Associate in Project Management (CAPM), Lean Six Sigma Green Belt, Microsoft Power BI Data Analyst Associate, Prosci Change Management Certification

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, color, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here

73,800 - 108,600 USD

The posted pay range for this job is a general guideline and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities as well as internal equity, and alignment with market data. The salary range posted is a full-time equivalent salary and will vary depending on scheduled hours for part time positions