Learning & Development Manager – Secretaries & Administrative Staff

SourcePro Search, LLC; San Francisco (CA); Híbrido; USD 128.000 - 179.000; Jornada completa

Descripción de la vacante

SourcePro Search, LLC is seeking a Learning and Development Manager to design and lead programs for legal secretaries and administrative staff in San Francisco.

You will assess needs, develop onboarding and upskilling initiatives, and collaborate with HR, IT, and practice leadership to align training with firm priorities.

The role requires 5–7 years of experience in L&D, familiarity with LMS and virtual training tools, and a degree; on-site or hybrid arrangement with a competitive salary.

Formación

• 5–7 years of experience in learning and development.
• Experience designing training for administrative or legal support teams.
• Strong understanding of adult learning principles and instructional design.
• Excellent communication, facilitation, and presentation skills.
• Ability to work independently while collaborating across departments.
• Strong project management skills and attention to detail.
• Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams).
• Bachelor’s degree required; advanced degree or training certifications a plus.

Responsabilidades

• Design, lead, and manage learning initiatives for legal secretaries and admin staff.
• Assess training needs through surveys, interviews, and performance reviews.
• Create onboarding and upskilling programs for professional growth and service excellence.
• Develop training content for software, workflows, and firm processes.
• Partner with HR, IT, and leadership to align programs with firm goals.
• Track outcomes, evaluate effectiveness, and iterate offerings.
• Coach staff to support a high-performance culture and development plans.

Conocimientos

L&D strategy

Training design

Facilitation

Project management

Educación

Bachelor’s degree

Advanced degree

Herramientas

LMS platforms

Microsoft Office

Zoom/Teams

Descripción del empleo

Learning & Development Manager – Secretaries & Administrative Staff

Location: San Francisco, CA
Full-Time | On-site or Hybrid
Salary Range: $128,000 – $179,000 (commensurate with experience)

What You’ll Do:

• Design, lead, and manage learning and development initiatives for legal secretaries and administrative professionals.

• Assess training needs through surveys, interviews, and performance reviews to identify skill gaps and opportunities.

• Create and deliver onboarding and upskilling programs that support professional growth, efficiency, and service excellence.

• Develop and maintain training content for key software platforms, workflow systems, and firm processes.

• Partner with HR, IT, and practice leadership to align learning programs with strategic objectives and evolving firm needs.

• Track learning outcomes, evaluate program effectiveness, and continuously enhance offerings based on feedback and business priorities.

• Support a high-performance culture by coaching administrative staff and recommending individualized development plans.

What You’ll Bring:

• Minimum 5–7 years of experience in learning and development, preferably in a law firm or professional services environment.

• Proven success designing and delivering training programs for administrative or legal support teams.

• Strong understanding of adult learning principles and instructional design best practices.

• Excellent communication, facilitation, and presentation skills.

• Ability to work independently while collaborating across departments and levels.

• Strong project management skills and attention to detail.

• Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams, etc.).

• Bachelor’s degree required; advanced degree or training certifications a plus.