Learning & Development Manager (Legal Secretaries)

International Executive Service Corps; New York (NY); Hybrid; USD 128,000 - 179,000; Full time

Job summary

An established industry player is seeking a Learning & Development Manager to lead training initiatives for legal secretaries and support staff. This role involves assessing training needs, developing programs, and ensuring effective integration of new hires. The ideal candidate will have extensive experience in training assessment and program development, particularly in a legal environment. You will collaborate across teams to enhance client service and job knowledge, while also supporting career advancement for staff. Join a dynamic team that values innovation and client satisfaction in a flexible work environment.

Benefits

Comprehensive health coverage

Dental and vision coverage

Parental leave

Annual education reimbursement

Global wellness programs

Community service day

Birthday holiday

Competitive profit-sharing contributions

Qualifications

• 8+ years of support management experience, preferably in a law firm.
• Extensive experience in training needs assessment and program development.

Responsibilities

• Develop and manage training programs for legal secretaries and support staff.
• Assess training needs and implement quality assurance controls.

Skills

Training Needs Assessment

Program Development

Presentation Skills

Communication Skills

Organizational Skills

Problem-Solving

Client Satisfaction Focus

Education

Bachelor's Degree

Legal Secretary Experience

Tools

Learning Management Systems (LMS)

Microsoft Word

Microsoft Outlook

3E

Job description

Learning & Development Manager (Legal Secretaries)

Location: Office Location Flexible

ID: 9931

At MoFo, we couldn’t write our own success story without yours. Ready to write your story?

Join MoFo as a Learning & Development Manager on our Human Resources team!

The Learning & Development Manager is responsible for identifying, developing, implementing, and managing training, new hire orientation, and employee development programs for our legal secretaries and other business professionals.

Responsibilities include:

1. Assessing the need for administrative support training and recommending priorities, approaches, and solutions to senior management.
2. Creating and implementing quality assurance controls to identify skills gaps and measure training progress.
3. Developing, implementing, and coordinating training programs and curricula to enhance client service and job knowledge skills.
4. Supporting cross-training and skill development for administrative support staff across multiple practice areas and attorney levels.
5. Collaborating with IT to develop responsive training ensuring administrative support groups are proficient with technology solutions.
6. Maintaining LMS learning paths and relevant training resources.
7. Updating the secretarial webpage with current trainings and guidelines.
8. Designing and implementing new hire orientation training for secretarial staff.
9. Monitoring new hire development through communication tools to ensure successful integration and achievement of client service objectives.
10. Developing and managing mentoring programs for professional and personal growth.
11. Supporting career advancement programs for support staff and other professionals.
12. Training managers and supervisors in feedback, confidentiality, coaching, and delegation skills.
13. Staying current on relevant technology tools such as Word, Outlook, 3E, and others.

About You

• Extensive experience in training needs assessment and program development for support staff.
• Eight+ years of support management experience; law firm experience preferred.
• Legal secretary experience is strongly preferred.
• Strong presentation and communication skills.
• Ability to manage multiple requests and prioritize effectively under deadlines.
• Excellent organizational skills and innovative problem-solving abilities.
• Focus on client satisfaction and value creation.

About MoFo

At MoFo, we collaborate across borders, practice areas, and functions, valuing innovation over conformity.

Our benefits include:

• Comprehensive health, dental, vision, life, and disability coverage options.
• Parental leave, adoption, fertility benefits, and backup care options.
• Global wellness programs, including free access to Talkspace and Calm apps.
• Annual community service day and a birthday holiday.
• Annual education reimbursement and dedicated Talent Development team.
• Competitive profit-sharing contributions.

Salary ranges are provided where required by law, with additional compensation options including bonuses, overtime, benefits, and retirement contributions. Salary ranges for New York and San Francisco are $128k to $179k.