Senior Director, Strategic Account Management - Legal New York, New York, United States · Remot[...]

Octus Intelligence, Inc.; New York (NY); Remote; USD 150,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Senior Director of Strategic Account Management, where you will lead the charge in nurturing key relationships with prestigious law firms. This role offers the opportunity to drive subscription renewals and expand service offerings while working alongside a dedicated team. With a focus on achieving high retention targets and delivering unparalleled client experiences, you will play a vital role in shaping the future of credit intelligence solutions. If you are a growth-minded professional with a passion for innovation, this position is designed for you, providing a platform to excel and make a significant impact in a dynamic environment.

Benefits

Competitive health benefits

Matched 401k

PTO

Generous parental leave

Gym subsidies

Educational reimbursements

Qualifications

• 10+ years in account management with experience in large deals.
• Strong relationship-building skills with law firms.

Responsibilities

• Manage renewal cycles for strategic AmLaw50 clients.
• Collaborate with customer success for exceptional service.

Skills

Account Management

Relationship Building

Sales Strategy

Communication Skills

Organizational Skills

Education

JD (Juris Doctor)

Tools

Salesforce

Job description

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Octus is currently seeking an experienced and strategic account management professional to join our Legal Account Management team. The Senior Director of Strategic Account Management will manage and cultivate strong relationships with large strategic law firm accounts throughout the Midwest & East Coast, with a focus on subscription renewals, expansion, uplifts, and cross-selling of additional Octus products. This full-time position is based in our New York City office, though we will also consider remote candidates based in the Northeast or Chicago who are willing to travel for client meetings.

Responsibilities:

• Manage all aspects of the renewal cycle for a book of existing strategic AmLaw50 clients.
• Drive key client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts (including cross sells and upsells), aiming for a net retention target of 125%+.
• Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience.
• Work closely with Octus’ product team to identify opportunities for product enhancements.
• Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning.

Requirements:

• 10+ years of progressive experience in an account management role, with experience selling large seven-figure deals to strategic accounts. Experience selling to large law firms is preferred.
• Experience selling data, research, and/or content products.
• Strong ability to cultivate relationships and forge strategic business partnerships, consistently surpassing net retention targets.
• Proven track record of achieving and exceeding quota and retention targets.
• Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams.
• Strong interpersonal, verbal, and written communication skills, with a proven aptitude for conveying complex ideas clearly and concisely.
• Willingness to travel for client meetings throughout the assigned territory (Midwest and East Coast).
• Experience with Salesforce.
• JD preferred.

At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.

The base salary range estimate for this position is $150,000-$180,000, and is eligible for quarterly commission-based compensation.

The actual compensation will be at Octus’ sole discretion and will be determined by the aforementioned and other relevant factors.

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.