Learning & Development Manager - Hospitality

Tishman Speyer Properties; New York (NY); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with matching

Wellness benefits

Job summary

Tishman Speyer is seeking a Learning and Development Manager to oversee, develop, and roll out hospitality training forProperty Management teams across the U.S. You will drive initiatives to elevate the hospitality experience and embed service standards across the portfolio, reporting to the Senior Director of Property Management.

The role requires a Bachelor’s degree, 5+ years in L&D (hospitality preferred), strong communication and MS Office skills, and willingness to travel 30–40% across the

Qualifications

• Bachelor’s degree required, focus in hospitality, HR, or relevant field preferred.
• Minimum of 5 years in learning & development, preferably in hospitality.
• Excellent planning, time management, communication, decision making and presentation abilities.
• Strong English communication skills, both written and spoken.
• Willingness to travel 30–40% across the U.S. portfolio.

Responsibilities

• Lead development and rollout of hospitality training across the U.S. portfolio.
• Oversee onboarding and ongoing L&D programs for property teams.
• Collaborate with Property Management to elevate customer experience.
• Develop leadership programs and coaching initiatives for hospitality staff.
• Track learning metrics, ROI, and program effectiveness.
• Coordinate training center operations, scheduling, and resources.

Skills

Learning & Development

Hospitality industry experience

Public speaking

Communication skills

MS Office

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office

PowerPoint

Job description

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed‑use campuses. We create state‑of‑the‑art life science centres through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset‑wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131billion (U.S.). Tishman Speyer currently has approximately $65billion in assets under management, including iconic properties such as NewYork City’s Rockefeller Center, SãoPaulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.

Summary of the Position:

The Learning and Development Manager is responsible for overseeing, developing, and rolling out best‑in‑class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first‑class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.

Key Responsibilities

• Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first‑class customer experience across the portfolio.
• Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
• Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
• Partner with Property Management leadership to evaluate and enhance the end‑to‑end customer experience across all properties.
• Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
• Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
• Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
• Partner with Property Management leadership to develop hospitality‑focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
• Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
• Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
• Produce, compile, and evaluate pre‑ and post‑course data to measure learning quality, participation, satisfaction, performance, and business impact.
• Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real‑time feedback to property management teams.
• Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
• Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
• Design and generate data reporting, information, and documentation to support learning and development initiatives.
• Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
• Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
• Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
• Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
• Work with third‑party vendors and partners on training and development efforts as required.
• Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.

About You

Qualifications

Bachelor’s degree is required and a focus in hospitality, human resources or relevant field is preferred. Minimum of 5 years of learning and development experience, preferably within the hospitality industry. Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills. Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce. Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset. Ability to effectively communicate in English, in both oral and written forms. Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30‑40% of the role.

Critical Competencies for Success

• Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
• Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
• Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
• Demonstrate integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and empathy.
• Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
• Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data‑driven tools, to improve efficiency, enhance decision‑making, and drive innovation.

Compensation and Benefits

The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job‑related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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Disability Assistance – Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [e-mail].

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

View openings with Studio.

Check out Studio: Exceptional spaces for the future of flexible work. The world’s leading companies choose Studio by Tishman Speyer for flexible workspace with no compromises. Operating approximately 1.5 million square feet of business‑class coworking, event space and move‑in ready office suites, Studio is a pioneer in delivering holistic real estate solutions from long‑term leases to desks on demand.

Check out opportunities at Rainbow Room. Welcome to the original home of New York glamour and entertainment: The Rainbow Room. We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world.