Concierge

Tishman Speyer Properties; New York (NY); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical, dental, and vision insurance

Life and disability insurance

401(k) plan (with matching)

Wellness benefits

Full-time employee benefits

Job summary

Tishman Speyer is seeking a Concierge for the Rockefeller Center campus in Midtown Manhattan. You will oversee office customer interactions, provide personalized recommendations, and coordinate dining, theater, and travel arrangements with a focus on hospitality and discretion.

The role reports to the Director of Hospitality, requires at least 2 years of concierge experience in luxury settings, deep knowledge of NYC, and strong communication skills.

Qualifications

• 2+ years concierge experience, preferably in luxury settings.
• Extensive knowledge of NYC attractions, dining, and events.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication; collaborate across departments.
• Ability to maintain confidentiality and handle issues discreetly.
• Adherence to company standards and safety policies.

Responsibilities

• Maintain extensive knowledge of Rockefeller Center and NYC area to assist office customers.
• Coordinate dining, theater, tours, travel and other arrangements for office clients.
• Host VIP tours and provide personalized recommendations.
• Collaborate with Property Management to drive customer engagement.
• Communicate professionally with customers, colleagues, and vendors in person and over the phone.
• Develop and maintain resources with current information for office customers.

Skills

Concierge experience

Local NYC knowledge

Time management

Communication skills

Problem-solving

Confidentiality

Tools

ALICE

Job description

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed‑use campuses. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset‑wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position

Tishman Speyer Concierge will report to the Director of Hospitality and be based in Rockefeller Center. This role will also help support and expand concierge services to external Tishman Speyer assets within Midtown Manhattan. This role will work with our Property Management Office and will be responsible for overseeing office customer interactions, ensuring all requests are handled with the highest level of hospitality and professionalism. This role aims to provide exceptional service, fostering long‑term relationships with our office customers by offering personalized recommendations and assistance with local attractions, dining, and events. The successful candidate will be organized, driven to achieve results, enjoy collaboration with multiple departments and have an innate passion for hospitality.

Key Responsibilities

• Maintain extensive knowledge of Rockefeller Center and the greater New York City area, providing prompt and professional information and expertise.
• Stay updated on New York City dining, shopping, and entertainment offerings, and establish contacts with vendors to provide information, ticketing, and reservations for office customers.
• Personalize services and anticipate office customer requests.
• Make dining, theater, tour, travel, and other arrangements for office customers.
• Host VIP Tours for office customers and clients, displaying extensive familiarity with Rockefeller Center’s history.
• Work in collaboration with the Property Management team to drive Customer Engagement.
• Demonstrate a professional attitude in all interactions with office customers, colleagues, and vendors, both face‑to‑face and over the telephone.
• Develop and maintain resources and contacts to ensure office customers receive current information on a variety of activities and events.
• Perform other duties as assigned by management.

Skills & Qualifications

• At least 2 years of Concierge experience, preferably in a luxury hotel, resort or restaurant.
• Extensive knowledge of the local area, attractions, restaurants, and special exhibits.
• Strong time management skills with the ability to multi‑task, set priorities, and adapt to changing conditions.
• Proficiency in operating computer equipment necessary for the job; knowledge of ALICE is a plus.
• Excellent communication and interpersonal skills, with the ability to work closely with other departments and communicate effectively with colleagues and office customers.
• Ability to handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Ability to maintain confidentiality of information.
• Comply with Tishman Speyer standards, policies, and regulations to encourage safe and efficient operations.
• Maintain high standards of personal appearance and grooming.

Critical Competencies for Success

• An aptitude for guest service, always seeking opportunities to provide an “above-and-beyond” experience, and able to manage difficult situations such as guest complaints.
• The willingness to adapt to a variety of customer service scenarios and operations.
• Exceptional leadership skills. Experience leading seasonal teams is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves walking; talking; hearing; using hands to handle, feel, or operate objects, tools, or controls; and reaching with hands and arms. Ability to travel between floors and buildings to effectively communicate with the team and customers. Ability to walk for up to 8 hours at a time. May be required to perform work outside at times, under a variety of weather conditions. Onsite presence is required for this position.

The base compensation range for this role is $36/hour - $38/hour. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees.

• discretionary annual bonus
• access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job‑related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected under law.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

View openings with Studio. Check out Studio. The world’s leading companies choose Studio by Tishman Speyer for flexible workspace with no compromises. Operating approximately 1.5 million square feet of business‑class coworking, event space and move‑in ready office suites, Studio is a pioneer in delivering holistic real estate solutions from long‑term leases to desks on demand.

Check out opportunities at Rainbow Room. Welcome to the original home of New York glamour and entertainment: The Rainbow Room. We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world.