Learning & Development Manager

Northwest Human Services, Inc; Salem (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare insurance plans: Medical,  

Group Life: Short-Term & Long-Term 100

403(b) retirement plan with employer 2

Flex Spending Account

PTO 10 hours/month for FT positions

Paid holidays and floating holidays

Continuing Education & Training

Employee Healthy Living Program – Gym

Job summary

Northwest Human Services is seeking a Learning & Development Manager to lead onboarding, leadership development, training, engagement, wellness, and culture initiatives across the organization. You will collaborate with leaders to identify needs, design meaningful learning opportunities, and ensure regulatory readiness and accurate training records.

You will support managers, facilitate orientation, coordinate LMS activities, and help build a culture where employees feel valued and connected to

Qualifications

• Bachelor's degree in HR, organizational development, education, business, healthcare administration, psychology, communications, or related field; equivalent experience may be considered.
• Five+ years of related experience in learning and development, HR, organizational development, training, or employee engagement.
• Experience designing and facilitating adult learning, leadership development, onboarding, or organizational training.
• Strong communication, facilitation, organization, project management, and relationship-building skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Proficiency with Microsoft 365 and experience with learning, HRIS, or related technology.

Responsibilities

• Develop and coordinate organization-wide learning and development programs.
• Assess training needs and create annual and quarterly training plans.
• Design engaging training, resources, and learning opportunities for employees and leaders.
• Facilitate new employee orientation and support onboarding.
• Coordinate LMS activities, training assignments, completion tracking, and reporting.
• Design and facilitate leadership development programs.
• Support managers and supervisors with communication, coaching, accountability, conflict management, performance management, and change leadership.
• Help create career development, mentorship, and growth opportunities.
• Partner with leaders to identify skill gaps and employee development needs.
• Coordinate employee wellness, recognition, engagement, and culture-building programs.
• Support engagement surveys, pulse checks, stay interviews, and employee events.
• Use employee feedback and data to identify opportunities to improve the employee experience.
• Help foster a workplace where employees feel valued, supported, and connected.
• Partner with Compliance, Quality, clinical, operational, and HR leaders to support required training and regulatory readiness.
• Maintain accurate training records and support audit and accreditation needs.
• Serve as a backup for initial employee relations intakes when needed, with documentation and escalation.

Skills

Communication

Facilitation

Organization

Project management

Relationship-building

Confidentiality

Education

Bachelor's degree in HR/Organizational Development/Healthcare Administration/Business

Tools

Microsoft 365

HRIS

Learning Management System

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Learning & Development Manager

Develop People. Strengthen Teams. Grow Our Future.

Site Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR

Position Status: Full-Time 1.0 FTE | Monday - Friday

Are you passionate about helping people learn, grow, and succeed?

Northwest Human Services is seeking a Learning & Development Manager to help support the connection, development and growth within our workforce. This role will lead learning and development initiatives across NWHS, with a focus on employee onboarding, leadership development, training, engagement, wellness, and organizational culture.

You'll work closely with leaders across the organization to identify learning needs, create meaningful development opportunities, support required training, and help employees feel connected to our mission and values.

If you enjoy developing people, creating engaging learning experiences, and helping leaders become stronger in their roles, we'd love to meet you.

What You'll Do

Build Learning & Development Programs

• Develop and coordinate organization-wide learning and development programs.
• Assess training needs and create annual and quarterly training plans.
• Design engaging training, resources, and learning opportunities for employees and leaders.
• Facilitate new employee orientation and support onboarding.
• Coordinate LMS activities, training assignments, completion tracking, and reporting.

Develop Our Leaders

• Design and facilitate leadership development programs.
• Support managers and supervisors with communication, coaching, accountability, conflict management, performance management, and change leadership.
• Help create career development, mentorship, and growth opportunities.
• Partner with leaders to identify skill gaps and employee development needs.

Strengthen Engagement & Culture

• Coordinate employee wellness, recognition, engagement, and culture-building programs.
• Support engagement surveys, pulse checks, stay interviews, and employee events.
• Use employee feedback and data to identify opportunities to improve the employee experience.
• Help foster a workplace where employees feel valued, supported, and connected.

Support Our Mission & Compliance

• Partner with Compliance, Quality, clinical, operational, and HR leaders to support required training and regulatory readiness.
• Maintain accurate training records and support audit and accreditation needs.
• Serve as a backup for initial employee relations intakes when needed, with appropriate documentation and escalation.

What Makes You Successful

A people developer who enjoys helping others grow.

A facilitator who makes learning practical, engaging, and meaningful.

A relationship builder who works well with employees and leaders at all levels.

A culture builder who understands the connection between learning, engagement, and employee experience.

A trusted partner who handles sensitive information with care, professionalism, and integrity.

What You'll Bring

Required Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, Healthcare Administration, Psychology, Communications, or a related field; equivalent experience may be considered.
• Five or more years of related experience in learning and development, HR, organizational development, training, employee engagement, leadership development, or a related field.
• Experience designing and facilitating adult learning, leadership development, onboarding, or organizational training.
• Strong communication, facilitation, organization, project management, and relationship-building skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Proficiency with Microsoft 365 and experience working with learning, HRIS, or related technology.
• Valid Oregon Driver's License and proof of automobile insurance.

Preferred Qualifications

• Healthcare, behavioral health, community health, FQHC, nonprofit, or other regulated environment experience.
• Experience with a Learning Management System.
• Experience with employee engagement, wellness, recognition, or culture initiatives.
• Experience developing leadership or manager training programs.

Why NWHS?

People are at the heart of our mission.

At Northwest Human Services, we believe investing in our people strengthens the care and services we provide to our communities. In this role, you'll help employees learn, grow, and feel connected while supporting leaders and strengthening our workplace culture.

Join us in creating a workplace where people can thrive and do meaningful work.

SUMMARY OF BENEFITS:

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.