Learning & Development Manager

Zoom; Gresham (OR); Hybrid; USD 105,000 - 167,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor for Continuous Learning

Job summary

Zoom is seeking a Learning & Development Manager in Gresham, OR. The role focuses on ownership mindset, strong classroom management, and delivery of customer-centric outcomes across the OR team.

This position offers hybrid work arrangements, paid learning days, and a mentor dedicated to your Continuous Learning growth as you drive strategic learning initiatives.

Qualifications

• 6+ years building trust the slow, unglamorous way.
• Track record that proves you can data-honest ship under deadline pressure
• Demonstrated calm when a Gresham, OR client changes scope mid-stream
• A Gresham network, or the hustle to build one from scratch
• Comfort owning a number that goes up or down because of you
• Self-direction that survives a quiet Slack channel

Responsibilities

• Spot the Gresham pattern in feedback before it becomes a complaint
• Keep Zoom's freelance commitments visible and on track
• Deliver customer-centric results that align with broader business objectives
• Champion a positive, collaborative culture throughout the Gresham, OR office
• Anticipate the OR compliance wrinkle before it becomes a fire
• Keep OR reporting accurate enough to bet decisions on
• Notice when a general metric is lying and dig in
• Hand off Special Education work clean enough that nobody has to ask twice

Skills

Calm under pressure

Data-driven

Client management

Self-direction

Team collaboration

Deadline management

Job description

Our Gresham, OR office has an immediate opening for a Learning & Development Manager with strong Classroom Management experience. Cut to the chase and you get $105,000 - $167,000, a general mandate, and Zoom colleagues who treat ownership as the default.

Key Responsibilities

• Spot the Gresham pattern in feedback before it becomes a complaint
• Keep Zoom's freelance commitments visible and on track
• Deliver customer-centric results that align with broader business objectives
• Champion a positive, collaborative culture throughout the Gresham, OR office
• Anticipate the OR compliance wrinkle before it becomes a fire
• Keep OR reporting accurate enough to bet decisions on
• Notice when a general metric is lying and dig in
• Hand off Special Education work clean enough that nobody has to ask twice

What You'll Bring

• Calm under the forever-learning chaos a manager role tends to generate
• Track record that proves you can data-honest ship under deadline pressure
• Demonstrated calm when a Gresham, OR client changes scope mid-stream
• A Gresham network, or the hustle to build one from scratch
• 6+ years building trust the slow, unglamorous way
• Comfort owning a number that goes up or down because of you
• Self-direction that survives a quiet Slack channel

Zoom is the ownership-driven OR company that built its name on general work nobody else wanted to do properly. Our Gresham team would rather over-communicate than leave a teammate guessing at midnight.

This Gresham, OR role comes with $105,000 - $167,000, hybrid work, paid learning days, and a mentor focused on your Continuous Learning growth.

We are actively reviewing applications for this Learning & Development Manager role this week.