Learning Design & Delivery Manager

Help at Home; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading provider of in-home personal care services is seeking a Manager of Learning Design & Delivery to lead the training strategy for caregivers and field staff. This remote position requires strong leadership and communication skills, with a focus on developing effective training programs that align with business needs. The ideal candidate will have a bachelor's degree and significant experience in training and development, ensuring that all training meets regulatory standards. Help at Home offers a meaningful work environment and opportunities for career growth.

Benefits

Healthcare, dental, and vision insurance

Paid time off and parental leave

401k

Ongoing training opportunities

Qualifications

• 8+ years of professional experience in training and development.
• Experience managing a training function at a comparable company.
• Track record of overseeing training departments.

Responsibilities

• Manage field training team and ensure effective delivery of training programs.
• Design training materials and learning plans for caregivers.
• Evaluate training needs across Help at Home markets.

Skills

Verbal and written communication skills

Presentation skills

Training platform expertise

Relationship building

Planning and organizing

Instructional design principles

Analytical skills

Microsoft Office Suite proficiency

Education

Bachelor's degree in a relevant field

Tools

Articulate 360

SharePoint

Smartsheets

Job description

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary

The Manager, Learning Design & Delivery is accountable for the successful execution of the training and delivery strategy for Help at Home’s Caregivers and Field administration staff.

This role will manage a team of Field Trainers who facilitate training in HAH markets. The Manager will effectively lead this team and work with matrix partner to define learning opportunities and suitable delivery methods. The role will also partner with market leadership to develop learning delivery plans and opportunities for improvement that align with business needs and priorities.

• This is a REMOTE position with quarterly travel expectations .
  
  

Essential Duties And Responsibilities

• Manage a team to review current operations, develop recommendations, and deliver on roadmap.
• Manage scheduling and coverage plans for field training team.
• Lead instructor led training for select programs when required
• Provide coaching, guidance, and feedback to Field Trainers.
• Design training materials and learning plans that support the development of caregivers and other Field employees
• Evaluate ongoing delivery needs across Help at Home markets to ensure outcomes are in alignment with business strategy and priorities.
• Work across teams to deliver cohesive training plans.
• Support training and coaching respectively through trends, dashboards, and metrics working with Branch Manager, and supervisory Staff.
• Ensure all programs meet regulatory expectations and standards.
• Performs other duties as assigned.
  
  

Required Skills/Abilities

• Exhibits exceptional ability in both verbal and written communication skills.
• Demonstrates strong and effective presentation skills.
• Possesses expertise in using various training platforms and methods.
• Displays the ability to evaluate and research diverse training options and alternatives.
• Displays the ability to design and implement highly effective training and development programs.
• Ability to build strong relationships and deliver customer centric solutions.
• Excellent planning, organizing and project management skills.
• Ability to apply instructional design and adult learning principles
• Strong attention to detail and analytical skills.
• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Proficient with Microsoft Office Suite. Knowledge of SharePoint and Smartsheets a plus.
• Demonstrated proficiency with authoring tools for eLearning creation (e.g. Articulate 360 suite, others).
  
  

Education And Experience

• Bachelor's degree in a relevant field required.
• A minimum of eight (8) years of professional experience in the area of training and development.
• Five (5) years of experience managing a training function at a company of comparable size.
• A track record of proven and successful leadership in overseeing a training and development department.
• Ability to demonstrate experience in content creation, training process management, and successful development of ongoing training and development programs.
• Previous experience in home health/home care setting strongly preferred.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Monthly or quarterly travel required
  
  

Benefits

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.