Client Delivery Manager

AmerisourceBergen; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

A leading company in drug wholesale is seeking a Project Manager to ensure successful delivery of client implementations in regulated industries. The role demands strong project management skills, an ability to translate business needs into functional requirements, and a collaborative approach to problem-solving. Ideal candidates will have a degree and relevant certifications, with a focus on continuous improvement and customer satisfaction.

Benefits

Comprehensive benefits package

Qualifications

• Experience in regulated industries, preferably pharmaceuticals.
• Ability to understand business needs and translate them into functional requirements.
• Certifications such as PMP or Scrum Master (CSM/PSM) preferred.

Responsibilities

• Accountable for project delivery ensuring scope, time, cost, and quality.
• Manage risks and issues throughout project lifecycle.
• Contribute to system validation and continuous process improvements.

Skills

Communication

Problem Solving

Flexibility

Team Collaboration

Project Management

Education

Degree level education

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Owns the delivery of our implementations, upgrades, change controls and any other significant client delivery through agile project management methodologies. CDMs are critical to successfully growing Phlexglobal by creating predictable and efficient project plans and processes to support our customers’ needs. The role requires a multi-disciplinary approach to problem solving across process, people, data, and technology. This role will be expected to interact and build relationships mostly with internal subject matter experts, business process owners, throughout Phlexglobal to make things happen. The ability to understand and translate business needs into functional requirements and ability to adhere to and champion processes are essential.

Responsibilities:

Accountable for ensuring we are confident in the solution offered and it can be delivered to scope, time, cost and quality.

Accountable for creation and maintenance of technical project start up documents with contributions made from across the functional Phlexglobal teams e.g. User Requirement Specification.

Accountable for the execution and monitoring of the delivery project plan ensuring tasks, timelines, resources and dependencies are clearly defined and known across the client and Phlexglobal project team.

Accountable for managing any risks and issues, taking ownership of minimizing risk and closing out issues promptly and satisfactory relating to delivery projects.

Accountable for effective system configuration to meet the client needs as per client approved documentation.

Accountable for client ‘hypercare’ post implementation, upgrades and change controls, ensuring any issues are resolved satisfactorily prior to project being closed out and fully handed to Client Engagement Manager.

Contributor to effective system validation ensuring configuration and system performance is as expected, never knowingly passing a defect to minimize impact to client once live.

Contributor to system based continuous process improvement focusing on improvements to user experience or process improvement such as Gold Data.

Contributor to client and project start up documents as per Phlexglobal SOPs.

Contributor to pre-sales support working with Business Development, including input into proposals and contracts.

Actively participates in the Client Engagement and Delivery Team, sharing and re-applying skills and knowledge and bringing in best practice.

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Education:

Preferably educated to degree level, relevant industry experience will be c onsidered

Experience working in regulated industries, preferably pharmaceuticals, biotech, or life sciences with cross-functional teams

The ability to understand and translate business needs into functional requirements and the ability to adhere to and champion processes are essential

Ability to travel internationally to customer meetings and be flexible working across time zones

Customer centric seeking to understand and advocate for the customer’s needs and have/or be willing to become proficient in Cencora PharmaLex product s to confidently troubleshoot and support customers

Certifications:

Certifications such as PMP, Scrum Master (CSM/PSM), or SAFe are preferred

Skills and knowledge:

Excellent communication and presentation skills

Driven, self-motivated, enthusiastic and with a “can do” attitude

Ability to manage influence through persuasion, negotiation, and consensus building

Flexible approach, able to operate effectively with uncertainty and change

Demonstrated desire for continuous learning and improvement

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

• Experience working in regulated industries, preferably pharmaceuticals, biotech, or life sciences with cross-functional teams

• The ability to understand and translate business needs into functional requirements and the ability to adhere to and champion processes are essential

• Ability to travel internationally to customer meetings and be flexible working across time zones

• Customer centric seeking to understand and advocate for the customer’s needs and have/or be willing to become proficient in Cencora PharmaLex product s to confidently troubleshoot and support customers

Certifications:

• Certifications such as PMP, Scrum Master (CSM/PSM), or SAFe are preferred

Skills and knowledge:

• Excellent communication and presentation skills

• Driven, self-motivated, enthusiastic and with a “can do” attitude

• Ability to manage influence through persuasion, negotiation, and consensus building

• Flexible approach, able to operate effectively with uncertainty and change

• Demonstrated desire for continuous learning and improvement

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex UK Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

About the company

AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.

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