Learning Consultant

rsli; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

rsli Learning Consultant role focuses on leading and facilitating learning and development for new hires and existing staff. Responsibilities include creating, presenting, and implementing training programs across classroom and virtual settings, coaching, and content creation.

Work with leadership to identify training needs, optimize knowledge management, and develop curricula. Requires strong communication, presentation skills, and experience with learning management systems.

Qualifications

• Bachelor's Degree or equivalent insurance related experience preferred.
• Minimum three (3) years of relevant industry experience based on departmental placement (claims: Disability, STD/LTD).
• Minimum three (3) years running trainings sessions and developing learning programs preferred.
• Proven ability to manage different learning styles and interact with a diverse population.
• Ability to communicate clearly and effectively with various forms of communication.
• Excellent presentation skills.
• Understanding of different learning styles and how to tailor content for job level and needs.
• Proven problem solving, decision-making and organizational skills.
• Ability to maintain confidentiality.
• Adaptability to multiple demands and rapid change.
• Experience with a learning management system preferred.
• Strong knowledge of MS Office and learning technologies.

Responsibilities

• Design, develop and deliver training via traditional and virtual classrooms (1:1 or group).
• Evaluate training effectiveness and modify as needed.
• Maintain knowledge of product, procedures, systems and processes.
• Improve delivery and presentation skills and effectiveness.
• Collaborate with management to monitor training results and plan actions.
• Schedule training classes in partnership with management.
• Provide 1:1 coaching and mentoring to learners.
• Develop process documents and change information.
• Create assessments to measure program effectiveness.
• Ensure content quality and consistency; attend in person as required.

Skills

Presentation skills

Communication

Problem solving

Confidentiality

MS Office

LMS experience

Knowledge management

Learning tools

Education

Bachelor's degree or equivalent insurance related experience

Tools

Learning Management System (LMS)

Knowledge Management tools

Job description

Job Responsibilities and Requirements

KEY RESPONSIBILITIES

• other duties as assigned

The Learning Consultant will be accountable for leading and facilitating the successful completion of learning and development for new hires, existing team members, and other organizational stakeholders. Primary support will be presenting, creating, and implementing new hire training, job enrichment training and targeted refresher training. Duties may include, but are not limited to, instructor-led training in a one-on-one or group setting, facilitating on-the-job training, coaching, mentoring, and technical training, as well as all required and targeted training initiatives in a classroom and/or virtual setting.

The Learning Consultant will work closely with the entire leadership team to identify areas for improvement. Examples include; identifying training needs, optimizing Knowledge Management, enhancing processes, optimizing feedback loops, and developing curriculum. The Learning Consultant will have the authority to make independent decisions on what goes into training courses and curriculum.

Duties and Responsibilities

Instructor Led Training

Design, develop and deliver training via traditional and virtual classroom methods, including; one-on-one sessions, job aids, learning technologies, participant/instructor guides and/or any combination thereof.

Evaluate training effectiveness and make modifications as appropriate.

Maintain knowledge of changes to products, task handling procedures, systems, and processes.

Continuously looks for ways to enhance technical instructional delivery and presentations skills and effectiveness.

Communication

Collaborate with management and team to monitor and create action plans based on training results.

Schedule/coordinate training classes in partnership with management team.

Collaborate with team on projects and other assignments as needed.

Coaching/Mentoring

Act as a Subject Matter Expert, Work Buddy and resource, guide, and advisor for new hires and existing team members.

Present information in a comprehensive manner and utilize a variety of methods to facilitate learning.

Maintain subject matter expertise by conferring with business partners to gain knowledge of work situations requiring further training, understand changes in policies, procedures, regulations, business initiatives, and technologies.

Provide 1:1 coaching to learners and mentees as needed.

Content Creation

Collaborate with team members across department to develop, review and/or deliver process documents and process change information.

Develop, administer, and analyze questionnaires, surveys, practice exercises, and pre/post-assessments to assess the effectiveness of the training programs.

Ensures the quality and consistency of course content.

Regular, predictable attendance is required. Depending on a team member's location, onsite attendance may be required during training sessions over and above the company's current hybrid schedule.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

• or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience

Required Knowledge, Skills, Abilities and/or Related Experience

Bachelor's Degree or equivalent insurance related experience preferred.

Minimum three (3) years of relevant industry experience based on departmental placement (see below). Claims : Disability claim or insurance industry experience; Short‑Term Disability (STD) or Long‑Term Disability (LTD) experience preferred.

Minimum three (3) years running trainings sessions and developing learning programs preferred.

Proven ability to manage different learning styles and interact with a diverse population.

Ability to communicate clearly and effectively with various forms of communication.

Excellent presentation skills.

Understands different learning styles (e.g. how to provide needed information to individuals in a manner in which the content can be clearly understood by the individual and appropriate to job level and training needs).

Proven problem solving, decision-making and organizational skills are required.

Ability to maintain appropriate levels of confidentiality required.

Ability to adjust readily to multiple demands, shifting priorities, and rapid change.

Experience with a learning management system preferred.

Strong technological acumen, ability to learn and utilize multiple Knowledge Management and Learning Management systems.

Proficient in the use of MS Office Programs (Word, Excel and Outlook).

Travel may be required; up to 20% to accommodate training needs in other locations.

PHYSICAL REQUIREMENTS

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