Learning Consultant

ADP, Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

WorkForce Software, an ADP company, is hiring a Learning Consultant to join the Global Training and Education Team. You will deliver technical and functional training to partners, customers, and employees across facilities worldwide, and contribute to content maintenance with instructional designers.

Roles involve in-person and virtual sessions, evaluating participants for certification, and collaborating with cross-functional teams to support learning delivery and product knowledge on workforce

Qualifications

• Experience implementing and configuring a packaged software system or highly complex internally developed application.
• 1+ years’ experience conducting technical and functional field training.
• Understanding of workforce management solutions from a consulting perspective.
• Existing knowledge of, with desire to learn, local terminology related to time and absence processes in various countries.
• Experience using SQL and writing queries.
• Excellent writing, presentation, and communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Deliver product implementation and support training through in-person sessions at key strategic partner and WorkForce Software corporate facilities.
• Conduct effective product implementation and support training sessions in a virtual classroom setting.
• Monitor class participation and adjust delivery to support learner understanding and engagement.
• Evaluate course participants for certification eligibility.
• Contribute to the maintenance and continuous improvement of training curricula.
• Partner with cross-functional teams to support learning delivery needs.
• Serve as subject matter resource in assigned areas of specialty for course delivery and maintenance.
• Stay current on the latest product releases and features for assigned products.

Skills

Software implementation

SQL knowledge

Training delivery

Communication skills

Time management

Education

Bachelor's degree or equivalent experience

Job description

WorkForce Software an ADP company is hiring a Learning Consultant

The Learning Consultant is part of our Global Training and Education Team, which is responsible for training and enablement around the world. This role delivers technical and functional training to partners, customers, and employees at various facilities worldwide. The Learning Consultant also contributes to the maintenance and continuous improvement of training content in partnership with Instructional Designers and other training team members.

Responsibilities

• Deliver product implementation and support training through in-person sessions at key strategic partner and WorkForce Software corporate facilities
• Conduct effective product implementation and support training sessions in a virtual classroom setting
• Monitor class participation and adjust delivery to support learner understanding and engagement
• Evaluate course participants for certification eligibility
• Contribute to the maintenance and continuous improvement of training curricula
• Partner with cross-functional teams to support learning delivery needs
• Serve as subject matter resource in assigned areas of specialty for course delivery and maintenance
• Stay current on the latest product releases and features for assigned products

Requirements

• Experience implementing and configuring a packaged software system or highly complex internally developed application
• 1+ years’ experience conducting technical and functional field training
• Understanding of workforce management solutions from a consulting perspective
• Existing knowledge of, with desire to learn, local terminology related to time and absence processes in various countries
• Experience using SQL and writing queries
• Excellent writing, presentation, and communication skills
• Ability to manage multiple priorities and deadlines

Desired Skills

• Strong facilitation and instructional delivery skills across in-person and virtual environments
• Ability to engage diverse audiences and adapt delivery style to learner needs
• Analytical mindset with experience using feedback and data to improve learning outcomes
• Experience programming in a 3GL or 4GL language
• Knowledge of Human Capital Management systems
• Experience working with the WorkForce Software Suite of products
• Experience contributing to technical training content

Travel

Up to 50% travel

Education

Bachelor’s degree or equivalent experience

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.