Client Support Coordinator – Enterprise Learning

ADP, Inc.; Tempe (AZ); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Wellness Program

Disability Coverage

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP, Inc. is hiring a Client Support Coordinator – Enterprise Learning to manage and support the learning systems used by the Learning and Performance organization.

You will respond to client inquiries, handle registrations, reporting and billing, and manage training materials and room resources. This role requires strong bilingual communication in Spanish and English, excellent customer service, and the ability to navigate learning platforms such as ON24.

Qualifications

• You have 1-3 years of experience in customer service or related roles.
• Ability to communicate clearly in both Spanish and English, written and verbal.
• Comfort with using learning platforms and training tools.

Responsibilities

• Provide management and ongoing support for learning systems used by the Learning and Performance organization.
• Respond to inquiries from clients and associates regarding training activities; handle registration, reporting and billing.
• Serve as Tier 1 contact for learners; help users navigate platforms and access training.
• Create and maintain training sessions and reports in LMS; support event setup using platforms like ON24.
• Communicate updates to clients in English and Spanish; escalate issues per SLAs as needed.

Skills

Bilingual Spanish/English

Customer service

Problem solving

Education

High School Diploma / GED

Tools

Learning Management System (LMS)

ON24

CRM systems

Job description

ADP is hiring a Client Support Coordinator – Enterprise Learning.

• Are you a customer-focused professional, fluent in Spanish and English, with a passion for helping customers solve problems?
• Do you enjoy guiding customers to the right solution and delivering exceptional client experiences?

Well, this may be the role for you.

As a Client Support Coordinator - Enterprise Learning, you will provide management of and ongoing support for the learning systems utilized by the Learning and Performance organization. In this role, you will respond to inquiries from clients and associates regarding training activities, handle registration, confirmation, reporting, and billing activities, and manage training supplies, materials, and training room resources. You will serve as a Tier 1 contact for all learners regarding the use of learning systems, helping users navigate the platform, resolve issues, and access the training they need.

Like what you see?

Learn more about ADP at jobs.adp.com

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• Learning Support: Guides internal and external clients when needed through the usage of all learning systems and the class enrollment processes. Understands internal associate requests for client sessions to be setup in our external virtual event platform. Sets up client sessions accurately and timely with attention to detail. Performs company and/or individual learner set up and registration transactions into the Learning Management System(s) as needed. Provides technical support to internal and external learners who report difficulty leveraging any of the Learning Systems in accordance with established service level agreements. Maintains appropriate records in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manages personal and team queues in accordance with established SLAs.
• Learning System Administration: Creates sessions in the learning systems for Instructor Led Training. Maintains changes to courses and sessions in learning systems as needed. Accurately configures and maintains client company and end-user data within learning systems. Proactively communicates system usage tips to new clients through system job-aids and demonstrations.
• Learning System Reporting: Creates standard training reports via the learning systems on a set schedule and on request as needed.
• Communication & Learning Systems SME: Communicates with clients in English and Spanish by phone and email to understand and respond to client questions and resolve client issues with ADP learning. Good customer service skills and troubleshooting skills. Updates training information in a timely and accurate manner. Documents and distributes informational updates on troubleshooting techniques and fixes as they relate to learning systems.
• Performs other related duties as assigned.

Experience.

You have 1-3 years of experience in relevant skills gained and developed in a customer service, help desk, hospitality, administrative support, retail service, client support, technical support, or similar role.

TO SUCCEED IN THIS ROLE:

• Must be fluent in Spanish and English, both verbally and in writing, with the ability to communicate clearly and effectively with clients.
• Availability to work a schedule supporting 8:00 a.m. - 5:00 p.m. Mountain Time business hours (10:00 a.m. - 7:00 p.m. Eastern Time).
• Experience in a client-facing role where you were responsible for answering questions, assessing customer needs, troubleshooting issues, and guiding clients to effective solutions.
• Strong customer service skills with a commitment to delivering exceptional client experiences.
• Strong verbal and written communication skills with the ability to build trust and credibility with clients.
• Strong problem-solving and deductive reasoning skills.
• Ability to learn and use new technology tools and systems.
• Ability to learn event setup and administration processes using platforms such as ON24.
• Ability to effectively manage multiple priorities while maintaining accuracy, attention to detail, and a high level of client service.
• Ability to work independently while collaborating effectively with team members.
• High School Diploma/GED or equivalent in education and experience.

For additional comfort in the role:

• Experience in a help desk, technical support, or customer support environment.
• Experience supporting learning systems, training programs, or other technology-based platforms.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more.

The compensation for this role is USD $15.58 - USD $26.11 / Hour

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.