Learning Area Manager

Amazon; Eastvale, Northern (CA, KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Fulfillment Center Learning Manager in Eastvale, CA leads a team of training specialists, aligning learning programs with internal customer needs and site goals. The role partners with operations, senior leadership and business partners to boost safety, quality, productivity and customer experience.

The LM oversees onboarding and compliance, driving performance and ensuring policy adherence across the learning organization.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of learning design experience.
• Master's degree preferred for advanced learning leadership roles.
• Experience driving Lean/Kaizen/Six Sigma improvements in operations.

Responsibilities

• Maintains safety and compliance training and metrics.
• Manages department to benchmark standards and drive improvement.
• Sets goals across Finance, Operations, Support and Partners.
• Contributes to operational strategy with learning inputs/outputs.
• Uses data to craft strategic plans to sustain performance.
• Acts as Continuous Improvement SME.
• Communicates changes and ensures adoption across teams.
• Translates complex info into executable plans.

Skills

Leadership

Training design

Data analysis

Continuous Improvement

Education

Bachelor's degree or equivalent

Master’s Degree (preferred)

Tools

Lean Six Sigma

Job description

Job ID: 10485212 | Amazon.com Services LLC

The Fulfillment Center Learning Manager (LM) is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager actively manages a team of training specialists including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience.

The Learning Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.

Key job responsibilities

• Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded
• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
• Is a Continuous Improvement SME.
• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
• Simplifies complex information to construct executable plans.
• Effectively composes verbal and written communication and identifies the appropriate forum for each.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of learning design, learning science, instructional design, educational psychology, or similar field experience

Preferred Qualifications

• Master’s Degree in related field
• Resume that shows steady progression in Training/Learning Management for the last 5+ years
• Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Eastvale - 79,700.00 - 119,600.00 USD annually