Learning and Development Specialist

Ice Miller LLP; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision and Dental Insurance

401k with employer match

Life insurance

Job summary

Ice Miller LLP in Baltimore, MD seeks a Learning and Development Specialist to design and deliver technology-focused training for attorneys and staff. You will create programs, leverage the LMS, and collaborate with IT and business teams to ensure adoption of firm applications.

The role requires strong communication, 2+ years in training, and experience with eLearning tools such as Captivate, Camtasia, and Storyline. Travel to multiple offices may be required; a Bachelor’s degree is preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 2 years of training experience.
• Experience with eLearning tools (Adobe Captivate, Camtasia, Articulate Storyline).
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Partner with stakeholders to deliver training on core firm software and technology.
• Collaborate with IT and other departments on software rollouts and upgrades.
• Develop and maintain training materials and programs for firm software and IT upgrades.
• Lead virtual and in-person training sessions for various roles and departments.
• Provide advanced support and coaching for complex software issues.

Skills

Verbal and written communication

Learning & development

Time management

Problem-solving

Team collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Education or related field

Tools

Microsoft Office

Adobe Captivate

TechSmith Camtasia

Articulate Storyline

Job description

Learning and Development Specialist

Regular Full-Time

Baltimore, MD, US | Chicago, IL, US | Columbus, OH, US | Indianapolis, IN, US | Washington, DC, US

Salary Range: $70,000.00 to $90,000.00 annually

Job Summary: The Learning & Development Specialist will be responsible for creating and implementing technology related training, learning and development programs for attorneys and business professionals. This includes using a variety of delivery methods to support the proper use and adoption of firm applications.

Salary in the range of $70,000 - $90,000 depending on location and experience level

Essential Job Duties:

• Partner with stakeholders to deliver training on core firm software, supporting new hires and ongoing employee development to promote effective, efficient use of technology.
• Collaborate with the IT team and other departments on software rollouts and upgrades, including pilot testing.
• Develop and maintain training materials and programs for firm software and IT upgrades.
• Lead virtual and in-person training sessions tailored to various roles, practice areas, and departments.
• Provide advanced (third-level) support and one‑on‑one coaching for complex software issues (e.g., Word, Excel, NetDocs), promoting best practices.
• Track training programs in the Learning Management System (LMS) and generate training metrics as needed.
• Ensure LMS content is current and aligned with firm technology initiatives.
• Continuously improve training based on feedback and performance data.
• Promote firm‑approved technologies that enhance functionality and service.
• Research and recommend modern learning technologies and attend relevant workshops and conferences.
• Coordinate with external training vendors as needed and act as liaison when in‑house training is not feasible.
• Collaborate with training team members to share feedback and refine technology training strategies.

Minimum Requirements:

• Strong background in training Microsoft Office and other business applications
• Bachelor’s degree in Computer Science, Information Technology, Education, or related field preferred; equivalent experience considered
• Minimum of 2 years of training experience
• Excellent verbal, written, and interpersonal communication skills
• Experience with technical writing and eLearning tools (e.g., Adobe Captivate, TechSmith Camtasia, Articulate Storyline)
• Proficient in managing multiple priorities, meeting tight deadlines, and working independently with sound judgment
• Effective time management skills and a collaborative, team‑oriented mindset
• Experience with tools for tracking and reporting training effectiveness
• Strong adaptability, problem‑solving, and creativity
• Must be able to perform all essential job duties

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits:

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others. Please reach out for a comprehensive list of benefits provided.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States.

Ice Miller LLP is an Equal Opportunity Employer.