Learning and Development Specialist

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Retirement Plans

Community Engagement

Mission-driven culture

Job summary

Austin Telco Federal Credit Union is seeking a Learning and Development Specialist to design and deliver training programs, support employee development, and partner with HR and leadership across the organization.

You will work on instructional design, facilitate sessions, manage LMS activities, and sustain training resources to improve performance and engagement at our Austin campus.

Qualifications

• 3–5 years of financial institution experience.
• 3–5 years of training, facilitation, or instructional delivery experience.
• Strong verbal and written communication skills with ability to articulate concepts clearly.
• Ability to develop training content and use learning technologies.
• Proficient in delivering training to diverse audiences.

Responsibilities

• Design and develop training plans, resources, and job aids to promote knowledge and skill transfer.
• Partner with stakeholders to identify learning gaps and implement training solutions.
• Collaborate with SMEs to translate technical knowledge into engaging learning experiences.
• Maintain training manuals, guides, and course materials.
• Assist in managing the LMS to deliver, track, and report training data.
• Provide hands-on instruction and facilitate sessions in multiple formats.
• Coordinate onboarding and new employee training needs with HR and leadership.
• Collect feedback, perform knowledge checks, and recommend improvements.

Skills

Financial institution experience

Training delivery

Verbal and written communication

Presentation skills

Problem solving

Learning technologies

Education

Bachelor’s degree in HR/OD/Education

Tools

LMS administration

Learning Management System (LMS)

Job description

Learning and Development Specialist | Location: 11149 Research Blvd, Austin, Tx 78759 | Schedule: Monday- Friday 7:30am-4:00pm | Salary Range: $65,000-$77,500 | FLSA Status: Exempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you enjoy developing employees, facilitating engaging training, and creating learning resources that support professional growth, our Learning and Development Specialist position could be your next great opportunity. This role partners with stakeholders and the Learning and Development Manager to identify learning needs, deliver effective training programs, and support employee development across the organization. Come grow with us and make a difference every day.

What You’ll Do

Training Development & Instructional Design

• Design and develop effective training plans, resources, and job aids designed to promote employee knowledge and skill transfer.
• Partner with stakeholders to identify learning gaps, create instructional materials, and implement training solutions that contribute to employee development and organizational goals.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging and accessible learning experiences.
• Creates and/or maintains training procedure manuals, training guides, handbooks, visual aids, tutorials, and course materials.
• Assist in managing the Learning Management System (LMS) to deliver, track, and report on training data.

Training Delivery & Facilitation

• Provide hands-on instruction and facilitation to employees with varying levels of proficiency and experience.
• Deliver engaging and interactive training sessions in multiple formats (in-person, online, blended) to both small and large audiences.
• Adapt training delivery based on learners' needs and feedback.
• Establish credibility with the audience by knowing the content area, providing relevant examples, and linking the material to the audience’s job experiences and challenges.
• Possess comprehensive knowledge of subject matter.
• Work closely with the HR and leadership team to coordinate new employee onboarding and training needs. Ability to welcome, engage and make a connection with each incoming group of learners.

Program Evaluation & Employee Development

• Collect feedback and performs knowledge checks with training participants, analyze responses, and make recommendations for improvements with future iterations.
• Provide leadership, coaching, and/or mentoring to a subordinate group.

Additional Responsibilities

• Performs work under minimal supervision.
• Handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Must hold a valid driver’s license and able to operate a motor vehicle for travel to branches as necessary.
• Performs other duties as assigned by the Training and Development Manager.

What You Bring

Required Qualifications

• 3–5 years of financial institution experience.
• 3–5 years of training, facilitation, or instructional delivery experience.
• Strong verbal and written communication skills, including the ability to articulate concepts clearly and create concise training materials.
• Effective presentation skills with the ability to engage diverse audiences.
• Ability to apply sound judgment, follow established procedures, and solve problems involving several concrete variables.
• Proficiency in developing training content and using learning technologies.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field.
• Experience designing instructional materials or e-learning content.
• Experience with Learning Management Systems (LMS) administration.

Why You’ll Love Working Here

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

We celebrate diversity and are committed to creating an inclusive environment for all employees.