Learning and Development Manager

PacificSource; Springfield (MA); On-site; USD 90,000 - 158,000; Full time

Job summary

PacificSource is seeking a Learning and Development professional to manage and coordinate initiatives that strengthen employee capability, improve performance, and support organizational change. You will partner with managers and HR to identify learning needs and deliver impactful resources across the enterprise.

In this role, you will design, implement, and evaluate learning solutions—digital and live—while guiding teams through change, ensuring quality and cost-effective outcomes aligned with

Qualifications

• Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent.
• Master’s degree in Learning and Development or Organizational Development preferred.
• Knowledge of adult learning principles, instructional design, facilitation, and change management.
• Advanced skills with Microsoft Office products and collaboration tools.
• Experience with current learning technologies and delivery methods including e-learning, LMS, virtual and hybrid platforms.

Responsibilities

• Partner with functional managers and HR to assess learning needs based on priorities and change initiatives.
• Lead learning & development initiatives through planning, coordination, execution, and evaluation.
• Develop learning resources, job aids, and adoption tools to support change adoption.
• Measure effectiveness via assessments, learner feedback, adoption indicators, and performance metrics.
• Maintain current learning records and report to managers and senior leadership.

Skills

Accountable leadership

Collaboration

Data-driven

Effective communication

Strategic Thinking

Situational Leadership

Education

Bachelor’s degree in Business Administration / Education / Communications / Human Resources

Master’s degree in Learning and Development / Organizational Development

Tools

LMS

Virtual delivery platforms

Microlearning

Video production

Knowledge bases

Collaboration tools

Job description

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. Manage and coordinate learning and development activities that strengthen employee capability, improve role performance, and support the efficiency and productivity of PacificSource. Partner with managers, teams, and functional areas to identify technical, professional, leadership, and change-related learning needs. Contribute to the design, implementation, and continuous improvement of learning resources, performance support materials, and change enablement tools aligned with business goals and operational objectives. Consult with departments and external partners to evaluate resources and delivery methods that enhance employee effectiveness and support change adoption.

Essential Responsibilities

• Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes.
• Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation.
• Provide guidance on capability-building solutions that improve employee effectiveness and role performance.
• Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change.
• Support process improvement, change management, and performance support efforts across the organization.
• Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives.
• Develop project plans, schedules, and timelines based on identified needs, available resources, and stakeholder input.
• Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams.
• Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness.
• Provide orientation and development resources for team leaders and managers.
• Measure effectiveness using assessments, learner feedback, adoption indicators, behavior change, and performance measures.
• Identify and share best practices, lessons learned, and continuous improvement opportunities.
• Manage assigned projects from planning through implementation, evaluation, and refinement.
• Partner with functional trainers and subject matter experts to review and improve learning plans, checklists, job aids, and reference resources.
• Maintain current learning records and submit reports to managers, team leaders, and the Executive Management Group as needed.
• Apply appropriate instructional approaches, delivery methods, and learning technologies, including instructor-led, virtual, hybrid, e-learning, microlearning, learning management systems, digital job aids, knowledge bases, collaboration platforms, video, and multimedia tools.
• Oversee development of learning guides, digital reference resources, evaluation tools, multimedia visual aids, and performance support materials.
• Ensure quality, accessibility, and cost-effectiveness of solutions; research programs, tools, and materials; interview instructors and consultants; and recommend appropriate options.
• Maintain knowledge of current developments, methods, and techniques in learning and development, change management, performance support, and learning technology.
• Maintain collaborative partnerships with key departments to support business activities, learning priorities, and change adoption.
• Participate in manager and supervisor meetings as a key Learning and Development team member.
• In conjunction with the Director of Learning and Development, support hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
• Provide feedback, regular one‑on‑ones, and performance evaluations for direct reports.
• Monitor spending against the approved budget throughout the year and take corrective action where needed.
• Partner with other departments to improve interdepartmental processes using lean methodologies, visual boards, daily huddles, and key performance indicators.

Supporting Responsibilities

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Requires a minimum of 5 years of experience designing, delivering, and evaluating learning solutions, capability-building initiatives, and performance support resources. Experience supporting change management initiatives preferred. Supervisory experience required; 3 years of supervisory experience preferred.

Education, Certificates, Licenses

Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent. Master’s degree in Learning and Development or Organizational Development preferred.

Knowledge

Requires knowledge of adult learning principles, instructional design, facilitation, learning evaluation, change management practices, and performance support methods. Advanced skills with Microsoft Office products and collaboration tools required. Experience with current learning technologies and delivery methods preferred, including e-learning, learning management systems, virtual and hybrid delivery platforms, microlearning, video, digital job aids, knowledge bases, and collaboration tools.

Competencies

• Building Trust
• Building a Successful Team
• Aligning Performance for Success
• Building Partnerships
• Customer Focus
• Continuous Improvement
• Decision Making
• Facilitating Change
• Leveraging Diversity
• Driving for Results

Environment

Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 15-20% of the time.

Skills

• Accountable leadership
• Collaboration
• Data-driven & Analytical
• Delegation
• Effective communication
• Listening (active)
• Situational Leadership
• Strategic Thinking

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $90,052.16 - $157,591.26

Our Values

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements

Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer

This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.