Learning and Development Manager

PacificSource; Springfield (OR); Hybrid; USD 90,000 - 158,000; Full time

Benefits offered by this job

Flexible telecommute policy

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Paid time off

Job summary

PacificSource Learning & Development Manager in Oregon is seeking a seasoned professional to design, deliver, and evaluate employee development initiatives that align with business goals. You will partner with managers, HR, and executives to identify capability gaps and lead end-to-end L&D projects.

The role emphasizes change management, creation of learning resources, onboarding support, and cross‑functional collaboration to improve performance and customer experience.

Qualifications

• Minimum 5 years designing, developing, delivering, and evaluating learning solutions.
• Supervisory experience preferred; 3 years in leadership roles.
• Knowledge of adult learning principles and change management practices.

Responsibilities

• Partner with managers and HR to assess learning needs and priorities.
• Lead L&D initiatives from planning through evaluation and improvement.
• Develop resources, job aids, leader talking points, and adoption tools.
• Coordinate onboarding, enterprise learning programs, and culture initiatives.
• Measure effectiveness using assessments, feedback, and performance data.
• Maintain learning records and report to management.

Skills

Instructional design

Facilitation

Change management

Analytical thinking

Team leadership

Education

Bachelor’s degree in Business Administration / Education / Communications / Human Resources

Master’s degree in Learning and Development / Organizational Development preferred

Tools

Learning Management Systems

E-learning platforms

Video

Job description

PacificSource Learning & Development Manager

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Essential Responsibilities

• Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes.
• Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation.
• Provide guidance on capability-building solutions that improve employee effectiveness and role performance.
• Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change.
• Support process improvement, change management, and performance support efforts across the organization.
• Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives.
• Develop project plans, schedules, and timelines based on identified needs, available resources, and stakeholder input.
• Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams.
• Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness.
• Provide orientation and development resources for team leaders and managers.
• Measure effectiveness using assessments, learner feedback, adoption indicators, behavior change, and performance measures.
• Identify and share best practices, lessons learned, and continuous improvement opportunities.
• Manage assigned projects from planning through implementation, evaluation, and refinement.
• Partner with functional trainers and subject matter experts to review and improve learning plans, checklists, job aids, and reference resources.
• Maintain current learning records and submit reports to managers, team leaders, and the Executive Management Group as needed.
• Apply appropriate instructional approaches, delivery methods, and learning technologies, including instructor-led, virtual, hybrid, e-learning, microlearning, learning management systems, digital job aids, knowledge bases, collaboration platforms, video, and multimedia tools.
• Oversee development of learning guides, digital reference resources, evaluation tools, multimedia visual aids, and performance support materials.
• Ensure quality, accessibility, and cost-effectiveness of solutions; research programs, tools, and materials; interview instructors and consultants; and recommend appropriate options.
• Maintain knowledge of current developments, methods, and techniques in learning and development, change management, performance support, and learning technology.
• Maintain collaborative partnerships with key departments to support business activities, learning priorities, and change adoption.
• Participate in manager and supervisor meetings as a key Learning and Development team member.
• In conjunction with the Director of Learning and Development, support hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
• Provide feedback, regular one-on-ones, and performance evaluations for direct reports.
• Monitor spending against the approved budget throughout the year and take corrective action where needed.
• Partner with other departments to improve interdepartmental processes using lean methodologies, visual boards, daily huddles, and key performance indicators.

Supporting Responsibilities

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Success Profile

Work Experience: Requires a minimum of 5 years of experience designing, developing, delivering, and evaluating learning solutions, capability-building initiatives, and performance support resources. Experience supporting change management initiatives preferred. Supervisory experience required; 3 years of supervisory experience preferred.

Education, Certificates, Licenses: Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent. Master’s degree in Learning and Development or Organizational Development preferred.

Knowledge: Requires knowledge of adult learning principles, instructional design, facilitation, learning evaluation, change management practices, and performance support methods. Advanced skills with Microsoft Office products and collaboration tools required. Experience with current learning technologies and delivery methods preferred, including e-learning, learning management systems, virtual and hybrid delivery platforms, microlearning, video, digital job aids, knowledge bases, and collaboration tools. Requires strong interpersonal skills and the ability to work effectively with managers, subject matter experts, HR Business Partners, and cross‑functional teams. Requires strong organizational skills, attention to detail, writing proficiency, and the ability to develop clear, high‑quality presentations, learning materials, job aids, and reference resources. Experience facilitating learning, presenting, and moderating large groups required. Ability to use technology to improve learning access, support change adoption, and enable performance. Ability to represent PacificSource professionally in the community preferred.

Competencies: Building Trust, Building a Successful Team, Aligning Performance for Success, Building Partnerships, Customer Focus, Continuous Improvement, Decision Making, Facilitating Change, Leveraging Diversity, Driving for Results.

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 15‑20% of the time.

Skills: Accountable leadership, Collaboration, Data‑driven & Analytical, Delegation, Effective communication, Listening (active), Situational Leadership, Strategic Thinking.

Compensation

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range: $90,052.16 - $157,591.26

Benefits

Benefits: Flexible telecommute policy, medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account.

Physical Requirements

Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer

This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT‑WILL at all times.

PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not‑for‑profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington. It's our employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. So yes, with PacificSource, you get to do great things. In our effort to put members first—more than 525,000 of them—initiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement.

PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that.

Accolades

Top Workplace 2026, 2025 and 2024 USA | USA Today 2025 Healthcare Top Workplaces | Energage Top Workplaces # 6 Healthiest Employer of Oregon 2025 | Portland Business Journal Top Workplace 2024, 2023 and 2022 for Oregon and SW Washington | The Oregonian Top Workplace 2025, 2024, 2023 and 2022 for the Treasure Valley | Idaho Press Certified Age Friendly Employer, 2023 | Age Friendly Institute PacificSource is an equal opportunity employer.