Learning and Development Manager

Case Western Reserve University; Cleveland (OH); Hybrid; USD 53,000 - 67,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition assistance

Paid time off

Winter recess

Job summary

Case Western Reserve University is seeking a Learning and Development Manager to design, implement, and evaluate comprehensive training programs. You will oversee LMS operations, develop digital and instructor-led learning, and collaborate on workforce analytics to inform strategy.

The role emphasizes partnership with HR and stakeholders, enabling innovative workforce development within a hybrid work model and a strong benefits package.

Qualifications

• Experience 3+ years in adult learning, instructional technology, LMS administration, teaching and delivery of educational materials, or workforce analysis.
• Bachelor's degree in a related field; coaching certification is a plus.

Responsibilities

• Design, develop, and implement learning programs, including onboarding pathways, certificates, and micro-credentials.
• Lead instructor-led workshops and coordinate events; manage marketing, registrations, and evaluations.
• Administer LMS including permissions, catalogs, enrollments, reports, and integrations.
• Conduct needs analyses; prepare reports and dashboards on training and workforce development metrics.

Skills

Training design

LMS administration

Instructional design

Facilitation

Analytical skills

Communication skills

AI literacy

Project management

Stakeholder management

Education

Bachelor's degree

Tools

PeopleSoft

Oracle HR

Drupal

PowerPoint

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Working independently the Learning and Development Manager is responsible for the design, implementation, administration, and evaluation of comprehensive training and professional development programs. The position creates instructor-led, virtual, blended, and digital learning experiences and shares responsibility with the other Learning and Development Manager for learning content and operational support of the enterprise Learning Management System (LMS) and advances team building, process improvement, strategic planning, and innovative workforce strategies.

Essential Functions

• Learning Technology and Systems Administration: serve as a point person for the university's Learning Management System (LMS), managing user permissions, course catalogs, system automation, reporting, and platform integrations. Support reliable LMS operations by troubleshooting user and course issues in collaboration with technology partners and vendors. Along with the other Learning and Development Manager maintain content on the Human Resources Professional Development Center website and training calendar to ensure digital accessibility and a seamless user experience. (30%)
• Instructional Design and Content Development: design, develop, and implement comprehensive learning programs, including digital onboarding pathways, certificate programs, and micro-credentials. Author engaging e-learning content, including short-form digital modules, job aids, and interactive resources using contemporary authoring tools. Research and recommend emerging technologies in instructional design to continuously enhance learning offerings. (25%)
• Program Management and Facilitation: facilitate dynamic instructor-led workshops, team-building activities, and change-management sessions, both in-person and virtually. Manage the marketing, communications, registration, and evaluation for all Professional Development Center programs. Assist with the planning and execution of major annual university events, including Staff Service Awards, Summer Celebration, and Employee Appreciation Day and actively participate on event days. (20%)
• Strategic Workforce Analysis and Consultation: conduct comprehensive needs analyses and quantitative workforce analysis to identify institutional skill gaps, training priorities, and future capability needs. Collaborate with stakeholders and Human Resources leaders on strategic initiatives related to recruitment, retention, and succession planning. Prepare and present clear, actionable reports and dashboards on training, LMS, and workforce development metrics. (20%)

Nonessential Functions

• Professional Development Curation and Partnerships: develop and maintain a comprehensive catalog of professional development opportunities, including internal programs and external resources like on-demand learning hubs. Identify and cultivate partnerships with other university departments and external vendors to expand learning offerings and bring in expertise on emerging topics. (5%)
• Participate in training sessions, Human Resources staff meetings, team projects, and university committees (Serve as a university representative for the Human Resources department in areas of expertise (Provide feedback and recommendations annually on Professional Development Center policies and procedures (Facilitate leadership development cohorts, as assigned, including cohort sessions and related learning activities (Perform other duties as assigned (

CONTACTS

Department: Daily, frequent contact with Professional Development staff. Regular contact with Human Resources staff.

University: Daily contact by phone, in person, virtually, and by email with schools, departments, and staff throughout the university.

External: Regular contact with vendors and platform partners, as appropriate.

Students: Little to no contact with students.

Supervisory Responsibilities

No direct supervisory responsibility.

QUALIFICAITONS

Experience: 3 or more years of related experience in adult learning, instructional technology, LMS administration, teaching and delivery of educational materials, or workforce analysis.

Education: Bachelor's degree in a related field, such as Instructional Design, Educational Technology, Organizational Development, Management, Information Systems, Human Behavior, Psychology, Sociology, Communication, Public Relations, or a related field, required. Coaching certification is a plus.

Required Skills

• Familiarity with training, instructional design, and adult learning concepts, practices, and procedures.
• Ability to develop and implement effective training programs and use sound instructional design principles and e-learning authoring tools to create engaging webinars, online courses, microlearning, job aids, and instructor-led courses.
• Working knowledge of enterprise LMS administration, including permissions, catalogs, enrollment and completion tracking, reporting, automations, integrations, and user support. Familiarity with micro-credentialing and digital badge platforms preferred.
• Ability to conduct effective client needs assessments and apply evaluation methodology to learning programs and digital platforms.
• Strong analytical skills with the ability to interpret Human Resources and learning data, conduct skill-gap analyses, and prepare clear executive reports and dashboards.
• Ability to form effective partnerships with clients, technology teams, vendors, and campus stakeholders; establishes rapport and fosters team spirit and cooperation.
• Exceptional facilitation, mentoring, and training skills.
• Willingness to learn and utilize Artificial Intelligence (AI).
• Excellent oral and written communication skills. Ability to communicate clearly and provide timely and accurate information.
• Excellent interpersonal and customer service skills. Listens and communicates with professionalism and courtesy and encourages the open expression of ideas and opinions.
• Excellent problem-resolution and process-improvement skills. Ability to bring constituents together and develop practical workflow guides and self-paced learning tracks.
• Ability to support the organization by following policies and procedures, completing tasks correctly, supporting organizational goals and values, and working with integrity and ethical judgment.
• Ability to handle and maintain confidential and sensitive information with proper care and discretion.
• Ability to prioritize and plan work activities, use time efficiently, and adapt to frequent change, delays, or unexpected events.
• Demonstrates accuracy, thoroughness, attention to detail, and a commitment to improving and promoting quality.
• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. Preferred knowledge of PeopleSoft and/or Oracle Human Resources database systems and Drupal web content maintenance.
• Ability to work independently and as part of a team.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to meet consistent attendance requirements and interact with colleagues, supervisors, clients, and customers face to face and virtually.

WORKING CONDITIONS

General office working environment. After orientation, this position is eligible for hybrid work arrangement up to two days a week working remotely.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.