Leaning Manager

Service Corporation International; Houston (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Service Corporation International is seeking an experienced learning and development professional to lead instructional design and program management for Dignity University learning programs. This role requires building relationships across the organization, improving processes, and communicating effectively with employees, owners, and senior leadership.

You will identify performance gaps, create multi‑modal learning solutions, and define metrics to measure learner reaction, transfer, and

Qualifications

• Bachelor’s degree or equivalent experience in education, instructional design, HR or related field.
• Five years in a fast-paced corporate learning and development environment dealing with senior leaders.
• Three years managing multiple projects.
• Five years delivering training with strong facilitation and classroom management skills.

Responsibilities

• Identify performance gaps and define learning objectives to drive business results.
• Create learning programs across classroom, e‑learning, synchronous distance learning and other modalities.
• Define, implement, and track program metrics (reaction, transfer, business impact).
• Oversee program development, scheduling, train‑the‑trainer, and communications.
• Develop and maintain project plans and timelines within budget.
• Communicate the training value proposition across the organization.
• Research benchmarking and propose best‑in‑class learning solutions.
• Negotiate and allocate service and delivery resources.
• Collaborate with team members, home office, and field staff.
• Lead cross‑functional teams to implement process improvements.

Skills

Instructional design

Adult learning theory

e‑authoring tools

Project management

MS Office

Verbal & written communication

Leadership & client relations

Education

Bachelor's degree in education, instructional design, HR or related field

Tools

Lectora

Captivate

Articulate

Job description

Our associates celebrate lives. We celebrate our associates.

Responsible for the instructional design and program management of Dignity University learning programs, including all phases of the A.D.D.I.E. learning model.

This position requires an exceptional ability to develop relationships across the organization, develop and improve processes, and communicate effectively with employees, business owners, and senior leadership.

• Become familiar with assigned business unit’s goals, projects, work processes and systems, business impacts, key deliverables and success factors, and current issues and obstacles.

• Work closely with the business to identify performance gaps that can be addressed via training, and define learning objectives necessary to achieve business results

• Create effective learning programs using sound instructional design and utilizing multiple delivery modalities including classroom, e-learning, synchronous distance learning, performance support and experiential activities as appropriate

• Define, implement and track program metrics to include learner reaction, instructor effectiveness, learning transfer and business impact.

• All aspects of program management including overseeing program development by a team of developers, course delivery, training schedule development, train-the-trainer sessions, effective communication, tracking appropriate metrics and creating executive summaries.

• Develop and maintain project plans and timelines ensuring projects are completed on-time and within budget.

• Develop and communicate the training and development value proposition to the organization.

• Researches, benchmarks and proposes best-in-class learning solutions designed to support the company’s strategic direction with a focus on assigned business unit.

• Negotiate and agree on service and delivery options, timing and resources.

• Work collaboratively with team members, home office departments and field staff.

• Facilitate/lead cross functional project teams to develop and implement process improvements.

MINIMUM REQUIREMENTS

Education:

• Bachelor’s degree in education, instructional design, human resources or related field or equivalent related experience

Experience:

• Five (5) years of experience in a fast paced corporate learning and development environment dealing with senior leaders

• Three (3) years of experience managing multiple projects

• Five (5) years of experience delivering training; proficient in classroom management with well developed presentation and facilitation skills

Knowledge, Skills & Abilities:

• Instructional design

• Adult learning theory

• Experience with e-authoring tools such as Lectora, Captivate, Articulate

• Project management skills

• Proficient use of MS Office software (Word, PowerPoint, Excel)

• Excellent verbal and written communication skills

• Strong team leadership and client relations skills

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston

Job Profile ID: C00110

Time Type: Full time

Location Name: SCI Corporate Office