Leadership Program Supervisor- Hybrid

TMNA Services, LLC; Bala Cynwyd (PA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive benefits

Job summary

Tokio Marine North America Services is seeking an experienced program coordinator to work with the SVP of Talent Management and Organizational Development. You will execute two annual leadership programs, plan six to eight in-person multi-day events for 50–100 participants, and support 10–15 virtual trainings across North America.

Responsibilities include content supervision, branding, mentorship administration, event logistics, communications, and program evaluation.

Qualifications

• BA/BS degree required, plus experience in HR, communications, training or organizational development.
• Experience with event planning or conference management in corporate, educational or non-profit settings.
• Strong writing, editing and copy-editing skills; ability to liaise with Senior Executives.

Responsibilities

• Supervises content for leadership programs including PPTs, facilitator outlines, participant materials and rosters; drafts, updates and versions materials.
• Designs and brands program materials and supplies; manages mentorship program.
• Coordinates logistics for multi-day events, hotels, transportation, catering, IT needs; on-site support.

Skills

Project management

Copy editing/writing

Customer service orientation

PowerPoint skills

Excel skills

Time management

Detail oriented

Problem solving

Independent work

Education

BA/BS degree

Tools

Microsoft Office Suite

Job description

Description

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Works collaboratively with the SVP of Talent Management and Organizational Development to execute two annual multi-faceted leadership development programs. Provides support, event planning, and program coordination for six to eight annual multi-day events for 50-100 participants, plus 10-15 additional virtual trainings. Supports other enterprise talent development activities and events across North America.

Essential Job Functions:

• Supervises all aspects of content associated with the leadership program, including PPT Presentations, facilitator outlines, participant materials, handouts, and rosters. Provides drafting, updating, version control and copy editing. Develops participant packets, name tags, and gift items
• Provides design and branding support for program materials and supplies
• Administrates and coordinates a mentorship program for participants
• Analyzes and manages training evaluation process and implements continuous improvement on instructional material in collaboration with Management
• Provides support for program teambuilding events: Researches vendors, analyzes options, provides pricing reviews, makes recommendations. Collaborates on the development of custom activities
• Develops and executes participant communications, including pre-packets, pre-work instructions, participant correspondence. Develops and administrates a social media site dedicated to participant communications
• Manages all program logistics, including hotel, transportation, catering, signage, displays, materials, facilities, and IT needs; Provides onsite event support
• Administrates the program’s project plan, ensuring alignment and completion of all related event tasks
• Provides vendor management: Negotiates and administrates contracts with service providers; Manages BEOs; Handles all invoicing; Manages vendor appointments and communications. Serve as liaison with vendors on event-related matters. Manages program invoices and expense payments
• Supervises program evaluation process: Developing surveys, analyzing results, and reporting out
• Coordinates and aligns with Tokio Marine Global HR Team. Supports Global and Regional HR events as needed
• Provides organizational development support for Tokio Marine Global Services: Communications, Employee Engagement, Training and Culture Development
• Ensures that standards and requirements are maintained on an on-going basis

Qualifications:

• BA/BS degree required
• At least two years experience in HR, Communications, Training, Organizational Development or other related field
• Experience working with event planning or conference management in a corporate, educational or non-profit setting with a focus on managing logistics: Hotels, caterers, transportation services, etc.
• Experience with vendor management/relations: Analysis of costs, negotiations, understanding of contracts and contract management, vendor selection process, invoicing and payment
• Superior project management skills: Plan, organize, monitor, and control projects, ensuring efficient utilization of resources, to achieve project objectives and deadlines
• Superior writing skills: writing emails, drafting documents, copy editing
• Superior customer service orientation: Responsive, courteous, and professional to program participants and key stakeholders. Ability to liaison and manage communications with Senior Executives
• Strong knowledge of Microsoft Office, especially superior PowerPoint and Excel
• Superior time management ability: Ability to multi-task, prioritize key rate determining factors, and meet deadlines
• Strong attention to detail
• High problem solving skills: ability to independently analyze a situation and develop possible solutions, thinks creatively to improve processes and best end result
• Ability to self-manage and work independently and without supervision

Salary range$62,000 to $76,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.