Leadership Giving Assistant

Sacramento Rainbow Chamber of Commerce; Sacramento (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

PBS KVIE in Sacramento is seeking an Administrative Donor Services Associate to support the Leadership Giving team. You will handle donor inquiries, process gifts, and prepare acknowledgment letters to ensure a positive donor experience.

The role requires strong organization, excellent communication, and proficiency with MS Office and donor CRM systems. Occasional evenings and weekends may be required to support events; a California driver's license is needed.

Qualifications

• BA/BS degree or equivalent experience.
• Minimum of two years of administrative experience in nonprofit development or a donor-facing setting preferred.

Responsibilities

• Serve as the department point of contact for donor inquiries and payments issues.
• Process donations and acknowledgments in the donor database.
• Prepare and route weekly donor acknowledgement letters and mail-house processing.
• Maintain donor and prospect files and track giving.
• Run and distribute standard/automated reports to the team.
• Coordinate Development Committee logistics and event support.

Skills

Microsoft Office

Communication

Detail oriented

Customer service

Donor communications

AI tools familiarity

Phone & email support

Education

BA/BS degree or equivalent

Tools

Revolution CRM

DonorSearch

Job description

Classification: Regular/Full-Time/Non-Exempt

Department: Leadership Giving

Reports To: Associate General Manager - Philanthropy

Rate: $24 - 25.00 hourly

Schedule: A flexible schedule may be available based on role and department's needs after 90 days of training.

Summary

Provides administrative and donor-service support to the Leadership Giving team. Our ideal team player is detail-oriented, service-minded, and analytical, with a knack for improving processes and systems, a commitment to accuracy and efficiency, and a passion for creating a positive donor experience.

If you value public television, consider joining our PBS KVIE team whose mission is to inspire you to explore the world and connect with your community through the integrity of public media.

Ideal Team Player

PBS KVIE's Ideal Team Player:

• supports our mission to inspire viewers to explore the world and connect with our community through the integrity of public media.
• celebrates inclusion, community, and diverse perspectives.
• values a culture of team spirit and collaboration.
• embraces innovation and creativity.
• strives to do more and be more.

Essential Functions

• Serves as the department point of contact for donor and prospective donor inquiries, requests, and general communications, and contacts donors to resolve customer service issues, including payment problems.
• Processes donations, ensuring accurate, timely entry and acknowledgment.
• Manages execution of standard acknowledgment letters: prepares the weekly thank-you lists, routes them for review, and sends approved lists to the mail house, including letters routed for in-house signature.
• Maintains donor and prospect files and tracks giving in the member database.
• Runs and distributes standard reports, including automated reports, to the team.
• Conducts donor and prospect research that supports prospect identification.
• Executes department mailings, including list pulls, mail merges, printing, sending, and tracking against the mailing calendar.
• Coordinates Development Committee logistics: scheduling, hospitality, hybrid and in-person setup, minutes, and follow‑up tracking.
• Supports department special events, including two large luncheons and several small donor cultivation events each year, under the direction of the Events Coordinator: guest lists, RSVP tracking, check‑in, name tags, setup, and post‑event follow‑up.
• Tracks grant reporting deadlines and remind staff in advance.
• Studies the station’s history, programs, and financial needs.
• Performs other duties as assigned.

Qualifications

• Must be mission‑driven and passionate about the role of public media.
• Working knowledge of Microsoft Office Suite and other technology tools relevant to the position.
• Demonstrates clear, effective, and proactive communication.
• Detail‑oriented with the ability to multitask, prioritize responsibilities, and manage time effectively.
• Provides professional and responsive service and support to internal and external stakeholders.
• Positively and professionally represents PBS KVIE throughout the community.
• Leverages AI and technology tools to enhance efficiency and effectiveness while maintaining independent judgment and responsibility for the accuracy, originality, integrity, confidentiality, and quality of all work product, in compliance with organizational policies, journalistic ethics, and professional standards.
• Comfortable engaging with and providing high‑level customer service to donors and prospective donors by phone and email.
• Ability to exercise sound judgment and work independently, following established protocols and procedures.
• Working knowledge of general fundraising principles such as prospect research and donor stewardship is desirable.
• Ability to handle confidential materials and situations with sensitivity and discretion.
• Working knowledge of digital tools to produce and send mailings and electronic communications.
• Experience with Revolution CRM or similar constituent management systems preferred but not required.
• Experience using research tools such as DonorSearch preferred but not required.

Education / Experience

• BA/BS degree or equivalent experience.
• Minimum of two years of administrative experience in nonprofit development or a donor‑facing setting preferred.

Special Conditions

• Available to work occasional evenings and weekends as needed to support events that build relationships with donors.
• Must have a valid California driver’s license and meet insurance standards.

Physical Requirements

Description 0 – 24% 25 – 49% 50 – 74% 75 – 100%

Vision: Must be able to read computer screen for long periods of time and scrutinize various reports. X

Hearing: Must be able to hear well enough to communicate in person and by phone. X

Manual Dexterity: Must be able to write, type, and use phone system. X

Standing/Walking X

Climbing/Stooping/Kneeling X

Lifting/Pushing/Pulling up to 30lbs. X

Note: The physical requirements listed may be performed with or without reasonable accommodation.

Additional Postings available from PBS KVIE