Leadership Development Program

Aaa-the-Auto-Club-Grou; Glenwood (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Auto Club Group is seeking a high-potential candidate for its Car Care Leadership Development program. This full-time role trains with senior leaders to learn and perform essential Car Care center operations, including staffing, budgeting, inventory, and customer service excellence.

You will rotate through locations, develop leadership and operational skills, and advance toward Facility Manager or Assistant Facility Manager roles after the 90-day training period.

Qualifications

• High School diploma, GED or equivalent successful business experience.
• 2 or more years experience with direct reports or management and face to face customer experience.
• Bachelor’s Degree preferred.

Responsibilities

• Oversee overall operational, budgetary and financial responsibilities of the Car Care location (payroll, expenses, shop efficiency).
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to hit KPIs.
• Monitor inventory standards and optimize staff performance with training, coaching and recognition.
• Prepare staff schedules to ensure adequate coverage for member/customer needs.
• Partner with Area/Regional Manager to recruit, interview, and hire staff to meet business needs.
• Ensure compensation changes, promotions, demotions and terminations are handled correctly.
• Maintain high customer service scores by promptly addressing complaints and focusing on solutions.
• Lead staff to meet productivity, quality, and service standards; promote safety and compliance.
• Conduct safety investigations and drive continuous improvement with Safety Manager.

Skills

Leadership

People management

Financial analysis

Team management

Customer experience

Decision making

Strategic thinking

Communication

Education

High School diploma

Bachelor’s Degree preferred

Job description

Job Type:Full timeExempt/Non Exempt:SalaryJob Description:Position DescriptionPrimary Duties and Responsibilities (details of the basic job functions):The Car Care Leadership Development is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended.Learn to lead and manage the following areas to ensure optimal success as a Facility Manager or Assistant Facility ManagerOverall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators.Monitor and maintain company inventory standards.Optimize staff performance by providing continuous training, coaching, feedback and recognition.Lead employees to meet expectations of productivity, quality, and customer service standards.Document performance issues in accordance with company policies and procedures.Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs.Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly.Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers.Actively looks for member/customer needs across all business lines; introduces members to other departments.Champions safety and ensures Car Care branch is within compliance of established safety guidelines.Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.Supervisory Responsibilities (briefly describe, if applicable, or indicate None):None while training, will transition to Facility Manager or Assistant Facility Manager post 90 day training periodRequired Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):High School diploma, GED or equivalent successful business experienceMust possess valid driver’s licenseExperience:2 or more years experience with direct reports or management and face to face customer experience.Knowledge and Skills:Demonstrates a results focused bias for actionAnalyzes financial information to evaluate strategic opportunities and optionsManages effective teams and partnershipsWorks well with individuals and groups to achieve common goalsOffers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mindKeenness and quickness in understanding business risks and opportunitiesAchieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contactsPreferred QualificationsBachelor’s Degree preferred.Work EnvironmentThis position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).Frequent standing and walking.Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situationsWho We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit www.aaa.comImportant Note:ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.