Leadership Development Program

CARCARE AAA Car Care Centers, LLC; Glenwood (NC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness plans

Prescription drug coverage

Dental and vision benefits

Employee Assistance Program (EAP)

Company-paid basic life insurance

Supplemental life insurance

Disability coverage

Pet insurance

401(k) with company match

HSA/FSA options

PTO accrual and paid holidays

Adoption assistance

AAA membership with roadside support

Job summary

The Auto Club Group (ACG) is offering a Leadership Development Program in the United States. The program rotates through customer service, sales, operations, and financial performance to prepare you for leadership roles.

You will learn coaching, daily operations, and how to drive results while delivering exceptional customer experiences. Candidates should have a high school diploma or equivalent, 2+ years of leadership experience, and a valid license; a Bachelor's degree is preferred.

Qualifications

• High school diploma or GED or technical certification required.
• Valid driver's license required.
• 2+ years of leadership experience managing people and customer service.
• Strong business and financial acumen for performance analysis.
• Ability to lead teams and drive results with accountability.
• Bachelor's degree preferred.

Responsibilities

• Oversee daily Car Care Center operations: finances, payroll, expenses, inventory, staffing, and shop efficiency.
• Track sales and financial results; implement plans to reach performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to sustain productivity and service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver excellent customer experiences by resolving concerns and addressing needs.
• Maintain a safe, compliant workplace by enforcing safety and investigating incidents.

Skills

Leadership

Customer service

Operations management

Financial analysis

Team building

Strategic thinking

Education

High school diploma / GED / technical certification

Bachelor's degree preferred

Job description

Job Overview

Job Type: Full time Exempt/Non Exempt: Salary

Schedule & Hours

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary

Launch your leadership journey with the Leadership Development Program, where you'll gain hands-on experience learning how to run and lead a successful Car Care Center from the ground up. In this role, you'll rotate through key areas of the business - from customer service and sales to operations and financial performance - building the skills needed to step into leadership positions. You'll work alongside experienced leaders, learning how to coach teams, manage daily operations, and drive results while delivering exceptional customer experience. If you're motivated to grow, ready to lead, and excited about making an impact, this program is your fast track to a dynamic leadership career.

Key Responsibilities

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications

Required: High school diploma, GED, and/or technical school certification required. Valid driver's license required. Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service. Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions. Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability. Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals. Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Preferred: Bachelor's Degree preferred.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.
• Must be able to stand, walk, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).

Compensation & Benefits

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.

• Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Career Growth & Education

Tuition assistance (up to $5,250 annually; 80% covered by ACG) Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perk Complimentary AAA membership with roadside assistance and travel discounts Adoption assistance program

Company Overview

We are a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com.

Equal Opportunity Statement

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Accommodation Statement

Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [e-mail] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Posting Status

This position is expected to remain posted through 11-3; however, it may close at any time once a qualified candidate pool is identified.