Leadership Development Program

AAA-The Auto Club Group; Cary (NC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

AAA membership

Roadside assistance

Tuition assistance

Health benefits

Job summary

AAA The Auto Club Group is launching a Leadership Development Program to rotate through core Car Care Center operations. You’ll gain hands-on experience in customer service, sales, operations, and financial performance while learning to coach teams and manage daily business activities.

The role emphasizes leadership growth, accountability, and delivering outstanding customer experiences across shifts, with a path to advance into leadership positions.

Qualifications

• Requires high school diploma or equivalent; technical school certification acceptable.
• Two+ years of leadership experience including managing direct reports and customer service.
• Strong business and financial acumen with ability to analyze performance and make decisions.
• Proven ability to lead teams, collaborate, and drive results.
• Effective communicator with ability to build relationships with leaders and colleagues.

Responsibilities

• Manage daily Car Care operations including financial performance, payroll, expenses, inventory, staffing and shop throughput.
• Monitor sales and financial results and implement action plans to reach profitability goals.
• Recruit, develop, schedule, coach, and manage staff to maintain productivity and service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management and terminations.
• Deliver exceptional customer experience by addressing concerns and identifying opportunities for member needs.
• Maintain a safe, compliant workplace by enforcing safety standards and investigating incidents.

Skills

Leadership

Customer service

Communication

Financial acumen

Team leadership

Education

High school/GED

Bachelor’s degree preferred

Job description

Job Type

Full time

Exempt/Non Exempt

Salary

Job Description

Position Schedule/Shift

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary

Launch your leadership journey with the Leadership Development Program, whereyou’llgain hands‑on experience learning how to run and lead a successful Car Care Center from the ground up. In this role,you’llrotate through key areas of the business‑from customer service and sales to operations and financial performance‑building the skills needed to step into leadership positions.You’llwork alongside experienced leaders, learning how to coach teams, manage daily operations, and drive results while delivering exceptional customer experience. Ifyou’remotivated to grow, ready to lead, and excited about making an impact, this program is your fast track to a dynamic leadership career.

Key Responsibilities

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.

• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.

• Recruit, develop, schedule, coach, and manage employees tomaintainproductivity, quality, and customer service standards.

• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.

• Deliver a positive customer experience by resolving concerns, addressing complaints, andidentifyingopportunities to meetadditionalmember/customer needs.

• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications

Required

• High school diploma, GED, and/or technical school certificationrequired

• Valid driver’s licenserequired.

• Two or more years of leadership experience, including managing direct reports and delivering face‑to‑face customer service.

• Strong business and financial acumen, with the ability to analyze performance,identifyopportunities, assess risks, and make sound business decisions.

• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.

• Results‑oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.

• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Preferred

• Bachelor’s Degree preferred.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking,and normal physical mobility, including reaching, grabbing, lifting,and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.

Compensation & Benefits Overview

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

• Leadership Development will earn a competitive salary of$55,000 - $80,000annually with annual bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well‑being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short‑term and long‑term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long‑term financial goals.

• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible at90 daysof employment.

• Full‑time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.

• Part‑time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

Paid Holidays

• Full‑time employees are eligible for 10 company‑paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

• Part‑time employees are eligible for 8 company‑paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.

• Adoptionassistanceprogram.

This position is expected to remain posted through10/30; however, it may close at any time once a qualified candidate pool isidentified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.