Leadership & Development Manager

Butterfield-Market; New York (NY); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Employee discounts

Paid Time Off and paid sick time

Commuter benefits

Job summary

Butterfield Market in New York is seeking a Training Manager to lead the development and execution of a companywide training program. This hands-on role builds relationships with department trainers, champions continuous learning, and delivers blended training through Opus, virtual classes, in-person instruction, and floor coaching.

You will coordinate across markets and departments, ensure content is current and accessible in English and Spanish where appropriate, and oversee LMS

Qualifications

• Minimum 3 years in training, learning and development, operations, hospitality, grocery retail, or related field.
• Experience leading trainers, facilitators, or training support teams preferred.
• Experience creating hands-on training programs, job aids, SOPs, and train-the-trainer materials.
• Bilingual English/Spanish capability strongly preferred.
• Experience administering an LMS (Opus or similar).

Responsibilities

• Lead Butterfield's companywide training strategy and turn priorities into practical learning programs.
• Build and manage a blended training program with LMS (Opus), virtual classes, in-person instruction, and floor coaching.
• Maintain training calendars and coordinate programs across markets, commissary kitchen, café, catering, and corporate teams.
• Ensure training is accessible, engaging, and aligned with Butterfield's service and operating standards.
• Lead train-the-trainer initiatives and provide trainers with clear lesson plans, checklists, and evaluation tools.
• Spend time on the floor coaching teams and supporting onboarding and retraining.
• Collaborate with HR, operations, and department leaders to document procedures for training content.

Skills

Facilitation

Coaching

Relationship-building

Organizational skills

Tools

Opus LMS

Job description

Description

About Butterfield Market:

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.

Position Summary

The Training Manager leads the development and execution of training across Butterfield. This hands-on role builds strong relationships with department trainers, champions a culture of continuous learning, and delivers a blended training program through Opus, virtual classes, in-person instruction, and on-the-floor coaching.

Primary Areas of Ownership

• Opus digital learning platform
• Department Training Passports
• In-person and virtual training programs

Training Program Leadership

• Lead Butterfield's companywide training strategy and turn operational priorities into clear, practical learning programs.
• Build and manage a blended training program that combines LMS (Opus) courses, virtual classes, in- person instruction, and hands-on practice.
• Maintain a training calendar and coordinate programs across the markets, commissary kitchen, café, catering, and corporate teams.
• Ensure training is engaging, consistent, easy to understand, and connected to Butterfield's service and operating standards.

LMS (Opus) and Digital Learning

• Lead the launch, administration, and ongoing oversight of the Opus learning management system.
• Create, organize, publish, and update digital courses, SOPs, quizzes, certificates, and training assignments.
• Track participation, completion, quiz results, and overdue assignments, and follow up with managers and trainers.
• Partner with department leaders and subject-matter experts to keep Opus content accurate, relevant, and useful.

Trainer Development and Relationships

• Build strong working relationships with department trainers and managers across all Butterfield locations.
• Lead train-the-trainer programs that strengthen facilitation, coaching, feedback, and follow-through.
• Provide trainers with clear lesson plans, checklists, demonstrations, practice activities, and evaluation tools.
• Create an active network of trainers who share best practices, identify needs, and reinforce consistent standards.

Hands-On Training and Floor Support

• Spend significant time in the markets and kitchen observing work, coaching team members, and supporting trainers.
• Create, maintain, and help implement hands-on Training Passports for each department and position.
• Observe training in practice, identify gaps between instruction and execution, and work with managers on solutions.
• Support onboarding and retraining so team members can confidently and consistently perform Butterfield standards.

Cross-Functional Training Leadership

The Training Manager works closely with HR, operations, department leaders, and trainers to make learning

part of the daily Butterfield experience.

• Partner with the HR & Training Director to establish priorities, goals, and measures of success for the training function.
• Directly supervise the Training Coordinator and provide clear priorities, coaching, and accountability.
• Collaborate with managers and subject-matter experts to document procedures and translate them into effective training.
• Ensure training is accessible to Butterfield's workforce, including English- and Spanish-language content when appropriate.
• Serve as the companywide champion of training and reinforce the connection between learning, service, quality, safety, and growth.
• Maintain organized training records and support required safety, compliance, and policy training.

Measures of Success

• Strong adoption and effective use of Opus across departments and locations.
• Consistent completion and practical use of department Training Passports.
• Confident, capable department trainers who deliver clear and consistent instruction.
• Visible improvement in team knowledge, execution, service, safety, and adherence to standards.
• Timely reporting of training participation, completion, results, needs, and next steps.

Requirements

Education and Work Experience

• Minimum 3 years of experience in training, learning and development, operations, hospitality, grocery retail, or a related field.
• Previous experience leading trainers, facilitators, or training support team members preferred.
• Experience creating hands-on training programs, job aids, SOPs, and train-the-trainer materials.
• Strong facilitation, communication, coaching, relationship-building, and organizational skills.
• Experience administering an LMS; bilingual English/Spanish capability is strongly preferred.

Physical and Scheduling Requirements

• Ability to work a flexible schedule as training needs require, including occasional early mornings, evenings, weekends, and holidays.
• Ability and willingness to travel regularly among Butterfield locations and work directly on the floor.
• Ability to stand and walk for extended periods and occasionally lift and carry up to 25 pounds.
• Ability to work a flexible schedule as training needs require, including occasional early mornings, evenings, weekends, and holidays.
• Ability to use computers, tablets, mobile devices, presentation equipment, and digital learning tools.
• Ability to maintain regular and reliable attendance.

Benefits & Perks

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid sick time
• Commuter benefits
• 401(k) retirement savings plan
• Employee discounts