Leader, Shift - FT

InterPark Holdings; Glendale (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision (p

Job summary

InterPark Holdings is seeking a Shift Leader to supervise day-to-day operations across the shift and support the location's Manager. You will train staff, maintain service standards, and coordinate daily activities while ensuring security and revenue controls are upheld.

The role may involve operating shuttle buses and assisting customers at airport terminals as needed. The position requires a High School Diploma or GED, with preferred background in hospitality, real estate, retail, parking or

Qualifications

• High School Diploma or GED required; college or degree preferred.
• Experience in hospitality, real estate, retail management, parking or logistics is a plus.
• Computer literate with basic math and cash handling skills.

Responsibilities

• Supervise daily shift operations and staff to ensure high service levels.
• Provide training and support for cashier, driver, parking attendant and dispatcher roles.
• Coordinate with location management and landlord requests.
• Handle customer service inquiries, complaints and incident reports for the shift.
• Ensure facility appearance and security compliance during the shift.
• May operate shuttle vehicles and transport passengers at airports depending on location.

Skills

MS Word

MS Excel

Basic math

Communication

Education

Bachelor’s Degree in Real Estate

Bachelor’s Degree in Management

Bachelor’s Degree in Finance

Bachelor’s Degree in Accounting

Bachelor’s Degree in Hospitality

Tools

MS Word

MS Excel

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team!! Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us.

Reports to the Shift Manager or General Manager. The Shift Leader is directly responsible for supervising the day-to-day operations for the assigned shift. This supervisor assists the location Shift Manager and General Manager in providing an experienced and trained staff. Ensures customers are provided with the highest level of service on their shift. Assists the Shift Manager and General Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities

• Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by appropriately modeling company policies and norms.
• Channels requests and requirements of location’s landlord to appropriate decision-maker.
• Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
• Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
• Ensures facility and employee appearance meets company standards on assigned shift.
• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Participate in all Security and Safety trainings within the market.
• Remain vigilant for anything unusual or potentially threatening.
• Depending on location, may be required to operate shuttle buses and transport passenger to and from the airport terminals.

Qualifications/Requirements

• High School Diploma or GED.
• Bachelor’s Degree in Real Estate, Management, Finance, Accounting, or Hospitality or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
• Computer literate; proficiency with MS Word and MS Excel.
• Proficient in basic math skills commensurate with calculating time and cash equivalents.

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver’s license in order to operate company or customer vehicles.
• MUST be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of the College Park location.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Shift Leader to occasionally work outside of regular scheduled hours.
• Must be willing to work either schedule: Overnight's Tuesday through Saturday or Sunday through Thursday afternoon/evening.
• MUST be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.
• Ability to walk up and down steps, bend, stoop, turn, and pivot in order to get in and out of the shuttle bus.
• Ability to grasp, push, scoop, and lift up to 70 pounds as needed.

Desired Characteristics

• At least 1 year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor’s Degree in business, finance, real estate, accounting, or related field.
• Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
• Excellent time management and multi-tasking skills to succeed in fast-paced environment.
• Strong safety knowledge and awareness always using good judgment.

Benefits

• Comprehensive Medical/Dental/Vision (company subsidized)
• 401(k) with employer contribution
• Free EAP