Lead Writer- Peoria, IL

Komatsu; Peoria (IL); On-site; USD 87,880 - 102,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Employee time off

Job summary

Komatsu in Peoria, IL is looking for a Lead Writer to manage technical documentation and support project goals. This role includes overseeing writer projects using Asana, developing manuals for Komatsu machinery, and handling technical service inquiries.

The ideal candidate will hold a Bachelor's degree in Technical Communication or a related field and have over five years of relevant experience, particularly in engineering analysis and technical writing.

This role offers competitive benefits, including health coverage and employee development programs.

Qualifications

• Bachelor's degree required, along with 5 years of engineering experience.
• Experience in analyzing engineering data is necessary.
• Proficient in using Adobe Creative Suite for illustrations.

Responsibilities

• Manage department projects and support goals using Asana.
• Develop and maintain technical manuals for machinery.
• Handle technical service inquiries and manage parts changes.
• Maintain procedures and support workflow management.
• Participate in continuous improvement efforts.

Skills

Technical Communication

XML/structured authoring tools

Adobe Creative Suite

Project Management

Engineering Analysis

Education

Bachelor's degree in Technical Communication or Mechanical Engineering

Tools

Framemaker

OxygenXML

Arbortext

Job description

Lead Writer – Peoria, IL

Employment type: Onsite Position

Location: 2300 NE Adams St., Peoria, IL, 61639

Rate of Pay: $87,880/year – $102,000/year

Job Overview

Komatsu America Corp. invites skilled technical writers to join its team in Peoria, IL.

Key Job Responsibilities

1. Manage Department Projects and Support Department Goals

   Use Asana, Instagantt, and reporting tools to oversee writer projects.

   Review and approve new project setups; assign due dates; review projects weekly to ensure deadlines are met.

   Support team goal completion through Asana and Instagantt; identify potential bottlenecks; forecast assignments for writers.

2. Develop and Maintain Manuals for Komatsu Machinery

   Analyze engineering and field data for new machines and updates; evaluate Bills of Materials and Engineering Change Notices; correct materials based on field notifications.

   Interview subject matter experts; manage illustrations through approved vendors; create drawings using 3D CAD, 2D part and assembly drawings.

   Use Adobe Photoshop and Illustrator to modify illustrations; maintain and improve Standard Operating Procedures for all manual types.

3. Handle Technical Service Inquiries

   Manage inquiries from the online field reporting system; research and resolve content issues; collaborate with customers, SMEs, and Komatsu Ltd.

   Handle Parts Change Requests using data analysis tools; correct errors in source material and coordinate with distribution team.

4. Maintain Procedures and Standards

   Support workflow management and SOPs; create, revise, and maintain department workflows and procedures.

   Collaborate with engineering management to improve review times, meeting quality, and writer proficiency.

5. Continuous Improvement Participation

   Develop new technology or system solutions to enhance speed, accuracy, and quality of content creation.

   Support department goals and initiatives; perform other tasks as directed by management.

Telecommuting: permitted within a normal commuting distance of the worksite one day per week. Employees supervised: three (3) technical writers. Travel: up to 10% domestic travel and up to 5% international travel required.

Qualifications / Requirements

• Bachelor's degree in Technical Communication, Mechanical Engineering, or related field (or equivalent) plus five (5) years of progressively responsible post-baccalaureate engineering experience.
• Experience analyzing engineering data and drawings to assess serviceability.
• Experience with XML/structured authoring tools (Framemaker, OxygenXML, Arbortext).
• Experience with ERP and BOM management.
• Experience with technical writing.
• Experience with project management.
• Experience with Adobe Creative Suite (Illustrator, Photoshop).

Benefits

• Health benefits: medical, dental, vision, HSA, wellness programs.
• 401(k) and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

#LI-DNI