Lead Wound Care Medical Assistant

West Coast Wound; Burbank (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

West Coast Wound is seeking a Lead Medical Assistant to oversee daily clinical and operational functions of its Wound Care Programs in the Burbank area. You will supervise staff, train outsource personnel, and maintain high standards of patient care and documentation.

The role requires strong leadership, clinical oversight, and proactive problem-solving to support program directors and ensure regulatory compliance. This position operates Monday–Friday, 8:30am–5pm, with a pay rate of $25 per hour.

Qualifications

• Minimum of three (3) years of clinical Medical Assistant experience required.
• Minimum of one (1) year of wound care or specialty clinic experience strongly preferred.
• Previous lead, charge, or supervisory experience preferred.
• Strong communication, organization, and multitasking abilities in a fast-paced clinical environment.
• Proficient in EMR systems and healthcare documentation practices.

Responsibilities

• Supervise and support in the day-to-day execution of program responsibilities.
• Orient, train, and onboard outsource staff on program workflows, clinical protocols, and documentation requirements.
• Conduct or contribute to employee performance evaluations and identify opportunities for professional development and continuing education.
• Coordinate and ensure appropriate coverage across all Wound Care Programs.
• Serve as the first point of escalation for staff questions, workflow concerns, and patient-related issues.
• Lead regular team huddles and participate in departmental meetings and quality improvement initiatives.
• Foster a collaborative, professional, and accountable team environment.
• Oversee timely patient follow-up and continuity of care.
• Maintain accurate treatment logs, wound measurement tracking, and prior authorization documentation.
• Ensure accurate and complete ICD-10 coding and clinical documentation.
• Monitor compliance with organizational policies, regulatory requirements, and documentation standards.
• Assist with resolving operational issues and proactively communicate supply needs and workflow concerns to the Program Director.
• Ensure adherence to established clinical protocols and best practices.
• Support quality assurance initiatives and process improvement efforts.
• Monitor documentation accuracy and completeness to support compliance and reimbursement requirements.

Skills

Leadership

Team management

Communication

Time management

Problem solving

Patient-centered care

Education

High School Diploma or GED

Associate Degree or related healthcare field

CMA/RMA or equivalent certification

CPR/BLS certification

Tools

EMR software

Job description

West Coast Wound is seeking a Lead Medical Assistant to oversee daily clinical and operational functions of its Wound Care Programs in the Burbank area. You will supervise staff, train outsource personnel, and maintain high standards of patient care and documentation.

The role requires strong leadership, clinical oversight, and proactive problem-solving to support program directors and ensure regulatory compliance. This position operates Monday–Friday, 8:30am–5pm, with a pay rate of $25 per hour.