Lead Workspace Engineer

Epiq Company; New York (NY); Hybrid; USD 135,000 - 155,000; Full time

Job summary

Epiq seeks a Lead Workspace Engineer to design, implement, and optimize end-user computing for a global workforce. You will manage Windows and Mac endpoints, Citrix VAD, Tanium, JAMF, and Intune deployments, with strong focus on security and reliability.

The role partners with Infrastructure, Security, and Service Desk to deliver scalable endpoint services. You will lead OS imaging, patch cycles, automation, and extensive documentation, ensuring compliant, high-availability endpoint operations

Qualifications

• Expert knowledge of ITIL/ITSM practices and endpoint security.
• Experience with Windows 11 and macOS administration.
• Strong Active Directory, Entra ID, and Group Policy skills.
• Proficient in patch management and OS imaging workflows.
• Advanced Citrix VAD administration and troubleshooting.
• Tanium, JAMF Pro, Intune/Endpoint Manager expertise.
• Ability to architect OS deployment and provisioning processes.

Responsibilities

• Endpoint lifecycle management and software deployment.
• Patch management and OS upgrades for Windows and macOS.
• Maintain enterprise OS images and deployment processes.
• Configure endpoint security compliance and remediation.
• Package, test, deploy, and manage applications.
• Citrix delivery and virtual desktop administration.
• Device enrollment using Tanium, JAMF, Intune and Autopilot.
• Monitor performance and document changes.

Skills

Windows 11 administration

macOS administration

ITIL / ITSM practices

Active Directory

Azure AD / Entra ID

Group Policy

Endpoint security controls

Patch management

Citrix Virtual Apps & Desktops

Tanium administration

JAMF Pro administration

Intune / Endpoint Manager / Autopilot

Tools

Citrix Virtual Apps and Desktops

Tanium

JAMF Pro

Intune / Endpoint Manager

Autopilot deployment

Job description

Lead Workspace Engineer### Lead Workspace EngineerApply: Hybrid: Work in Office Part-Time: USA-New York-NY-1166 Avenue of Americas: Full time: Posted Today: R0035341At **Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions, **relentless service** sets the bar, and we **thrive on big challenges** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, **you’ll do the most meaningful work of your career** and see your impact at scale.**Job Description:**# Job SummaryThe Lead Workspace Engineer provides expert-level engineering, administration, and support for Epiq's end-user computing environment. This role is responsible for the design, implementation, management, and continuous improvement of endpoint technologies including Windows and macOS operating systems, Citrix virtual desktop environments, Tanium endpoint management, JAMF device management, and enterprise OS imaging and deployment solutions. The Lead Workspace Engineer partners closely with Infrastructure, Security, Service Desk, Application Support, and business teams to deliver secure, reliable, and highly available endpoint services. Responsibilities include endpoint lifecycle management, software deployment, patch management, operating system upgrades, endpoint security compliance, automation, and technical documentation. The Lead Workspace Engineer must possess deep technical expertise and a strong customer focus while supporting Epiq's global workforce and evolving business requirements. # Qualifications & Characteristics# Required Skills* Strong understanding of ITIL and IT Service Management (ITSM) practices.* Expert knowledge of Windows 11 administration and support.* Knowledge of MacOS administration and support.* Expert knowledge of Microsoft Entra ID (Azure AD), Active Directory, Group Policy, and endpoint security controls.* Expert knowledge of Citrix Virtual Apps and Desktops administration and troubleshooting.* Expert knowledge of executing a strong patch management program.* Knowledge of Tanium administration including Patch, Deploy, Asset, and Comply modules.* Knowledge of JAMF Pro administration and macOS device management.* Experience with Microsoft Intune, Endpoint Manager, and Autopilot deployment methodologies.* Advanced troubleshooting skills for endpoint hardware, operating systems, applications, and virtual desktop environments.* Strong understanding of endpoint security, vulnerability remediation, and compliance requirements.* Ability to identify operational risks, single points of failure, and opportunities for service improvement.* Excellent technical documentation, communication, and knowledge transfer skills. # Key Responsibilities and Technical CompetenciesThe successful candidate will demonstrate expert-level proficiency in: * Endpoint administration, software deployment, patch management, operating system maintenance, and device lifecycle management.* Windows and macOS operating system engineering and support.* Development, maintenance, and optimization of enterprise OS images and deployment processes.* Endpoint security configuration, compliance monitoring, and remediation activities.* Application packaging, testing, deployment, and lifecycle management.* Citrix application delivery and virtual desktop administration.* Device enrollment, provisioning, and configuration management utilizing Tanium, JAMF, Intune, and Autopilot.* Endpoint monitoring, reporting, and performance optimization.* Technical documentation and change management processes.* Root cause analysis and problem management practices.* Planning, testing, and execution of operating system upgrades and large-scale enterprise deployments.* Compliance with organizational security standards, policies, and regulatory requirements.#LI-Remote#1000 Epiq Systems, Inc.The Compensation range for this role is $135,000 -$155,000 USD annually and may be eligible for an annual bonus. **In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.** **Must be authorized to work in the United States for any employer.**Your specific salary will be determined based on several factors:* **Location-based market rate** for the role* **Your abilities** in relation to the job specification* **Performance** during screening and interview* **Pay parity** with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.**Epiq Leadership Compass****Builds Talented Teams**Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.* Focus on employee engagement* Build a strong talent pipeline**Fosters Relationships & Collaboration**Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.* Build trust-based partnerships* Nurture long-term relationships* Remove collaboration barriers* Celebrate cross-team success**Engages & Influences**Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.* Use storytelling to build buy-in* Align communication with organizational goals* Guild alignment through strong engagement**Maximizes Performance**Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.* Use data to identify improvement opportunities* Make informed decisions* Align team goals with boarder strategy* Empower teams to manage their own goals* Translate vision into clear priorities* Prepare for disruptions with strong change management**Achieves Operational Success**Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.* Improve workflows for team efficiency* Use clear documentation and expectations* Resolve issues quickly using data and feedback