Lead Water Well & Pump Service Technician

W3Global Inc.; Minnesota; On-site; USD 120,000 - 160,000; Full time

Job summary

W3Global Inc. is seeking an experienced Lead Water Well & Pump Service Technician for its Willmar, Minnesota team. The role involves troubleshooting, repairing, installing, and servicing residential and commercial wells and pumping systems in outdoor, remote environments.

The successful candidate will train apprentices, handle extended shifts, and travel as needed. Strong mechanical aptitude and CDL endorsements are valued assets; DOT medical card and clean MVR are required.

Qualifications

• High school diploma or equivalent.
• Experience servicing, repairing, or installing water wells and pumping systems preferred.
• Strong mechanical aptitude with basic electrical and plumbing knowledge.
• Ability to troubleshoot and repair pumps and water well systems independently.
• Strong customer service and communication skills.
• Ability to train and mentor less-experienced technicians or apprentices.
• Valid driver's license with CDL Class A preferred or CDL Class B.
• Clean Motor Vehicle Record (MVR).
• Current DOT-approved medical card.
• Ability and willingness to obtain air brake, tanker, and HAZMAT endorsements.
• Must be able to read, speak, and understand English.
• Willingness to travel and work occasional overnight assignments.

Responsibilities

• Troubleshoot, diagnose, repair, and service residential and commercial water wells and pumping systems.
• Install new water pumping systems and safely wire electrical pumping systems.
• Size pumps for different applications and recommend appropriate pumping equipment based on customer needs.
• Operate pump hoist trucks with 3- to 5-ton lifting capacity.
• Retrieve dropped pumps and perform pump-related recovery work.
• Install and read water flow meters.
• Perform basic electrical, plumbing, mechanical, and hydraulic troubleshooting.
• Perform routine maintenance and repairs on service trucks and equipment.
• Complete pre-trip inspections and post-trip inspections daily.
• Maintain accurate job worksheets, time cards, driving logs, and other required documentation.
• Keep service trucks clean, organized, and fueled.
• Set up and demobilize job sites, maintaining a professional environment for customers.
• Train and mentor apprentices on service, repair, installation, and safety procedures.

Skills

Mechanical aptitude

Customer service

Electrical knowledge

Education

High school diploma or equivalent

Job description

Job Description

Lead Water Well & Pump Service Technician

Location: Willmar, MN
Job Type: Full-Time
Pay: Base Pay + Overtime After 40 Hours
Potential Total Compensation: $140,000+ annually based on overtime, bonuses, profit sharing, per diem, and benefits

Position Overview

We are seeking an experienced Lead Water Well & Pump Service Technician to join our team in Willmar, Minnesota. This position is responsible for troubleshooting, repairing, installing, and servicing residential and commercial water wells and pumping systems.

The ideal candidate is mechanically inclined, physically fit, customer-focused, and capable of working independently in remote outdoor environments. You will also have opportunities to assist drilling crews on larger projects and provide guidance and training to apprentices.

This is a hands-on position that may require extended workdays, overnight travel, weekend service calls, and work in various weather conditions.

Key Responsibilities

• Troubleshoot, diagnose, repair, and service residential and commercial water wells and pumping systems.
• Install new water pumping systems and safely wire electrical pumping systems.
• Size pumps for different applications and recommend appropriate pumping equipment based on customer needs.
• Operate pump hoist trucks with approximately 3- to 5-ton lifting capacity.
• Retrieve dropped pumps and perform pump-related recovery work.
• Install and read water flow meters.
• Perform basic electrical, plumbing, mechanical, and hydraulic troubleshooting.
• Perform routine maintenance and repairs on service trucks and equipment.
• Complete pre-trip inspections each morning and post-trip inspections at the end of each workday.
• Maintain accurate job worksheets, time cards, driving logs, daily inspection reports, and other required documentation.
• Keep service trucks clean, organized, properly stocked, and fueled.
• Set up, maintain, clean, and demobilize job sites while maintaining a professional environment for customers.
• Train and mentor apprentices on proper service, repair, installation, and safety procedures.
• Maintain responsibility for assigned vehicles, equipment, tools, paperwork, and safety requirements.
• Follow all company safety policies, PPE requirements, DOT regulations, and safe-driving procedures.
• Provide excellent customer service and ensure customers understand and are satisfied with completed work.
• Recommend and sell appropriate pumping equipment and services when needed.
• Participate in scheduled safety meetings.
• Respond to occasional night and weekend service calls.

Schedule & Working Conditions

• Typical workdays may extend beyond a standard 8-hour shift.
• 12-14 hour workdays may be required depending on project and service needs.
• Overnight and out-of-town work may be required.
• Weekend and night service calls are part of the position.
• Daily work is performed outdoors and may involve remote locations.
• The position involves physically demanding, dirty, and hands-on work.
• Employees must be comfortable working in varying weather conditions.

Qualifications

• High school diploma or equivalent.
• Previous experience servicing, repairing, or installing water wells and pumping systems strongly preferred.
• Strong mechanical aptitude with basic electrical and plumbing knowledge.
• Ability to troubleshoot and repair pumps and water well systems independently.
• Strong customer service and communication skills.
• Ability to recommend and sell appropriate equipment based on customer needs.
• Ability to train and mentor less-experienced technicians or apprentices.
• Valid driver's license with a CDL Class A preferred or CDL Class B.
• Clean Motor Vehicle Record (MVR).
• Current DOT-approved medical card.
• Ability and willingness to obtain air brake, tanker, and HAZMAT endorsements as required.
• Must be able to read, speak, and understand English.
• Must be willing to travel and work occasional overnight assignments.

Physical Requirements

• Ability to lift and/or move up to 100 pounds.
• Ability to work outdoors in various weather conditions.
• Ability to stand, walk, sit, bend, reach, kneel, crouch, crawl, and work