Lead Mitigation Technician

Insurcomm Restoration; Norfolk (VA); On-site; USD 36,000 - 39,000; Full time

Job summary

Insurcomm Restoration in Virginia Beach/Norfolk, VA seeks a Lead Mitigation Technician (Crew Chief Level) to lead emergency restoration projects—fire, water, mold, and storm damage—ensuring safety and efficiency on residential and commercial sites. You will set standards, mentor technicians, coordinate with adjusters and clients, and ensure adherence to IICRC methods.

This field-based, full-time role pays $26–28 per hour, dependent on experience, with a focus on rapid response and quality

Qualifications

• IICRC WRT certification (or willingness to obtain immediately).
• Experience in restoration, mitigation, or construction.
• Ability to lead a crew and manage job site workflow.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication, leadership, and interpersonal skills.
• Strong social awareness and customer service mindset.
• Acceptable driving record.
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (PSA, Encircle, Docusketch).
• Team-oriented mindset with a positive, solution-focused attitude.
• Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
• Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards.
• Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with the Contents Division to clean, pack, and store salvageable items.
• Document job progress through photos, moisture readings, and detailed notes using PSA and other required software.
• Communicate clearly and professionally with clients, adjusters, and internal teams.
• Maintain a clean, organized, and safe job site at all times.
• Ensure proper setup, operation, cleaning, and storage of tools and equipment.
• Train and mentor Mitigation Technicians to uphold quality and safety standards.
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.

Skills

Leadership

Communication

Teamwork

Customer service mindset

Education

IICRC WRT certification

ASD certification

Tools

PSA

Encircle

Docusketch

Microsoft Teams

Job description

When a basement floods at 2 a.m. or a fire leaves a family unsure where to start, someone has to step in immediately — and lead the way. That someone is you.

LEAD MITIGATION TECHNICIAN (Crew Chief Level)

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Virginia Beach/Norfolk, VA

Pay: $26-28 an hour (dependant on experience)

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results

About The Job

As a Lead Mitigation Technician, you will take charge on emergency restoration projects for families and businesses affected by fire, water, mold, sewer, and storm damage. You are not only on the front lines of recovery—you lead the crew, set the standard for safety and professionalism, and ensure projects are executed efficiently and in accordance with company and IICRC standards.

When it matters most, we show up with heart—and we need leaders who do the same.

What You’ll Do

• Lead and supervise mitigation crews on residential and commercial job sites
• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos, moisture readings, and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, adjusters, and internal teams
• Maintain a clean, organized, and safe job site at all times
• Ensure proper setup, operation, cleaning, and storage of tools and equipment
• Train and mentor Mitigation Technicians to uphold quality and safety standards
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use

Requirements

What You’ll Bring

Required

• IICRC WRT certification (or willingness to obtain immediately)
• Prior experience in restoration, mitigation, or construction
• Demonstrated ability to lead a crew and manage job site workflow
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, leadership, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving record
• Reliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team-oriented mindset with a positive, solution-focused attitude
• Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.

Preferred

• ASD (Applied Structural Drying) certification
• Experience with PSA or