Lead Warehouse Associate- Orlando, FL

Encore Global; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Encore Global in Orlando, FL is hiring a Lead Warehouse Technician to oversee advanced equipment handling, automation, and staff. You will supervise warehouse personnel, optimize receiving, shipping, and labeling, and ensure safety and efficiency through modern tech.

The role requires hands-on experience with WMS, IoT devices, and automated systems, plus forklift operation and safety compliance. Join a team focused on lean processes, high-quality service, and reliable deliveries.

Qualifications

• High School diploma or GED.
• 1-3 years of warehouse experience with exposure to modern warehouse technologies.
• Proficiency in operating warehouse equipment and safety protocols.

Responsibilities

• Operate and monitor Warehouse Management Systems to process receiving, shipping and labeling.
• Perform quality checks using AI-driven defect detection systems and random inspections.
• Apply lean principles to optimize inventory control and reduce waste.
• Use real-time inventory tracking systems and IoT devices for accurate stock management.
• Coordinate shipments using automated systems for parcels and fleet deliveries.
• Operate AGVs and automated storage systems; maintain forklifts and pallet jacks.
• Conduct safety checks and participate in OSHA training programs.

Skills

Warehouse operations

Team leadership

Safety awareness

Education

High School diploma or GED

Tools

WMS

RF scanners

RFID technology

IoT devices

Barcoding systems

Job description

Position Overview

The Lead Warehouse Technician (WO) leads advanced equipment handling and logistics operations, incorporating modern technology and automation systems while supervising warehouse personnel. This role combines traditional warehouse management with emerging technological solutions to optimize operations and ensure maximum efficiency. This role reports directly to the Supervisor of Warehouse Operations or the Manager of Warehouse Operations.

Key Job Responsibilities

Inbound/Outbound Order Processing

• Utilize advanced Warehouse Management Systems (WMS) to efficiently process receiving, shipping, and labeling of products
• Execute quality control processes using AI-driven defect detection systems and random inspections
• Implement lean management principles to optimize inventory control and reduce waste
• Utilize real-time inventory tracking systems and IoT devices for accurate stock management

Logistics and Transportation

• Process shipments using automated systems for small parcel, LTL, and fleet deliveries
• Operate and interact with modern warehouse equipment, including automated guided vehicles (AGVs) and automated storage systems
• Maintain proficiency in operating traditional equipment such as forklifts, reach trucks, and powered pallet jacks
• Utilize route optimization software and real-time tracking systems for efficient delivery management

Safety

• Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring
• Participate in regular safety training programs, including updated OSHA certifications
• Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries
• Maintain hazard communication (HazCom) compliance and emergency response preparedness

Warehouse Housekeeping

• Implement 5S principles (Sort, Set in order, Shine, Standardize, Sustain) for workspace organization
• Perform preventive maintenance using predictive analytics and IoT-enabled monitoring systems
• Maintain cleanliness standards in accordance with modern warehouse practices
• Support sustainable and eco-friendly warehouse practices

Customer Service

• Conduct comprehensive safety checks using digital inspection tools and IoT-enabled equipment monitoring
• Participate in regular safety training programs, including updated OSHA certifications
• Follow ergonomic best practices and proper lifting techniques to prevent workplace injuries
• Maintain hazard communication (HazCom) compliance and emergency response preparedness

Customer Service & Staff Supervision

• Mentor warehouse staff, fostering a collaborative and high-performing team environment.
• Act as the primary point of contact for resolving escalated customer service issues related to warehouse operations.
• Collaborate with cross-functional teams to address operational challenges and improve service delivery.
• Drive a customer-centric approach by ensuring timely and accurate order processing and delivery.

Job Qualifications

• High School diploma or GED
• 1-3 years of warehouse experience with exposure to modern warehouse technologies
• Demonstrated proficiency in operating warehouse equipment and safety protocols
• Physical ability to lift 50+ lbs and perform warehouse tasks following ergonomic guidelines

Technical Skills

• Experience with modern Warehouse Management Systems (WMS) and inventory control software
• Proficiency in using RF scanners, barcode systems, and RFID technology
• Basic understanding of automation and robotics in warehouse operations
• Competency in Microsoft Office and warehouse-specific software applications

Preferred Qualifications

• Technical certification in warehouse operations or related field
• Experience with automated warehouse systems and IoT devices
• Certified Maintenance and Reliability Technician (CMRT) certification
• Knowledge of lean management principles and continuous improvement methodologies

Soft Skills

• Strong problem-solving abilities and analytical thinking
• Excellent communication skills for cross-functional collaboration
• Adaptability to new technologies and processes
• Commitment to safety and quality standards
• Team-oriented mindset with strong customer service focus

Competency Group

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

*Identifies the physical requirements that team members perform without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hour per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Frequently
• Color Vision: Continuously
• Peripheral Vision: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never

*Identifies the physical requirements that team members perform without assistance.

Team members must be able to meet the physical demands above to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Warehouse

Work is performed in a modern warehouse environment and occasionally at event venues. The warehouse environment may include exposure to outdoor temperatures, dust, dirt, and other environmental factors. Team members must adhere to appearance guidelines as defined by the company, both in the warehouse and when representing the organization at venues or during travel.

The work environment incorporates industry best practices to ensure safety and efficiency, including:

• Climate control systems in designated areas to mitigate extreme temperatures and improve worker comfort.
• Dust and air quality management systems, such as industrial air filtration, to reduce exposure to airborne particles.
• Ergonomic workstations and lifting aids to minimize physical strain and reduce the risk of musculoskeletal injuries.

The working conditions may vary between moderately quiet to noisy volumes, depending on the tasks being performed and the equipment in use. Team members will frequently interact with high-end audio-visual equipment, electrical components, and automated systems, requiring adherence to strict safety protocols.

Work schedules may include irregular hours, on-call status, and shifts during days, evenings, weekends, and holidays to meet operational demands. Team members are expected to follow safety guidelines and participate in regular training programs to maintain a safe and productive work environment.

#LI-AM1

#INDWARE

Hourly Pay Range

$18.00 - $20.34

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.