Lead Warehouse Associate — Fast-Paced Delivery Ops (Seattle)

Socket.dev; Seattle (WA); On-site; USD 22,000 - 36,000; Full time

Job summary

Amazon in Seattle is seeking a Lead Associate to support, motivate, and model strong teamwork in a busy retail warehouse setting. You’ll help manage operations, safety, quality, and delivery promises while collaborating with associates and delivery partners to ensure excellent service.

The role requires willingness to learn, attention to detail, and the ability to handle a flexible schedule including weekends and holidays.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Strong verbal communication and customer service skills.
• Experience in training others is preferred.
• High school diploma or equivalent required.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Customer service

Training others

Verbal communication

Education

High school diploma or equivalent

Job description

Amazon in Seattle is seeking a Lead Associate to support, motivate, and model strong teamwork in a busy retail warehouse setting. You’ll help manage operations, safety, quality, and delivery promises while collaborating with associates and delivery partners to ensure excellent service.

The role requires willingness to learn, attention to detail, and the ability to handle a flexible schedule including weekends and holidays.