Lead Veterinary Receptionist & Front Desk Leader - Benefits

The Highlands Veterinary Hospital (NJ); Sparta Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

The Highlands Veterinary Hospital in Sparta, New Jersey, is hiring a full-time Lead Veterinary Receptionist to lead our front desk with warmth and professionalism. You will mentor CSRs, coordinate schedules, and discuss procedures with clients to support outstanding patient care and stronger client relationships.

This role emphasizes a calm, efficient front desk operation, effective communication with doctors and staff, and a commitment to excellent client experiences.

Qualifications

• 3+ years of veterinary experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching.
• Assist with training and onboarding new front desk team members; resolve conflicts among front desk staff.
• Screen telephone calls calmly and assist with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain strong knowledge of hospital services, policies, and pricing.
• Support daily workflow by communicating with doctors, technicians, and management.
• Handle phones, emails, and online requests promptly and consistently.
• Model reliability, professionalism, and a positive attitude.
• Assist with front desk coverage and scheduling needs as necessary.
• Ensure accurate invoicing, estimates, and payment processing.
• Help maintain organization and efficiency at the front desk.
• Identify opportunities to improve client experience and front desk processes.
• Adapt easily in a fast-paced environment.
• Escort clients and patients to exam rooms and assist with medication pickup.

Skills

Leadership

Communication

Interpersonal skills

Veterinary experience

Physical stamina

Ability to lift 50 lbs

Tools

Veterinary software

Job description

The Highlands Veterinary Hospital in Sparta, New Jersey, is hiring a full-time Lead Veterinary Receptionist to lead our front desk with warmth and professionalism. You will mentor CSRs, coordinate schedules, and discuss procedures with clients to support outstanding patient care and stronger client relationships.

This role emphasizes a calm, efficient front desk operation, effective communication with doctors and staff, and a commitment to excellent client experiences.