Lead Veterinary Client Experience & Front Desk

Community Animal Hospital; Corryton (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Job summary

VetEvolve is seeking a Lead Client Service Representative to oversee front desk operations and ensure an exceptional client experience from check-in to check-out. You will lead the client service team, coordinate with clinicians, maintain records, and support hospital workflows to deliver efficient care.

The role requires 3+ years of veterinary client service experience, leadership aptitude, and proficiency with practice management software.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of veterinary client service or related experience required.
• Prior leadership or training experience is strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead by example and foster a positive, team-oriented environment.
• Proficiency in veterinary practice management software, Microsoft Office, and basic scheduling/billing systems.
• Ability to handle sensitive situations with professionalism and empathy.
• Physically capable of lifting up to 50 pounds and handling animals as needed.
• Professional, neat appearance consistent with hospital standards.

Responsibilities

• Model and reinforce exceptional client service standards with empathetic communication.
• Resolve escalated client issues promptly while supporting team accountability.
• Coordinate patient flow with technicians and doctors for timely information sharing.
• Maintain a welcoming, organized reception area.
• Provide day-to-day guidance and training to CSRs.
• Assist with hiring, onboarding, and mentoring new team members.
• Collaborate with Practice Manager on staff scheduling and performance feedback.
• Oversee appointment scheduling, patient records, and charge capture for efficiency.
• Maintain client communication standards across phone, email, and written correspondence.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma

Tools

Practice management software

Job description

VetEvolve is seeking a Lead Client Service Representative to oversee front desk operations and ensure an exceptional client experience from check-in to check-out. You will lead the client service team, coordinate with clinicians, maintain records, and support hospital workflows to deliver efficient care.

The role requires 3+ years of veterinary client service experience, leadership aptitude, and proficiency with practice management software.