Lead, Value Enablement

FinThrive; United States; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Fully remote working environment

Flexible time off (FTO)

Professional development opportunities

12 weeks of paid parental leave

In-person and virtual company retreats

5-days of paid volunteer hours

401k with company match

Exclusive discounts via PerkSpot

Job summary

FinThrive is looking for a Lead, Value Enablement in the United States to drive the execution of their Customer Value Enablement strategy. The role involves managing cross-functional collaboration and operationalizing objectives that enhance customer performance.

The ideal candidate will have 8-12 years of experience in healthcare operations, strong project management skills, and the ability to communicate complex information effectively. This is a fully remote position offering flexible time off and professional development opportunities.

Qualifications

• 8-12 years of experience in healthcare operations or related fields.
• Experience improving revenue cycle outcomes.
• Ability to lead cross-functional workstreams.

Responsibilities

• Lead execution of the Customer Value Enablement program.
• Help operationalize existing value enablement frameworks.
• Monitor success measures related to customer outcomes.

Skills

Program or project management

Healthcare operations knowledge

Strong communication skills

Cross-functional team leadership

Education

Bachelor's Degree

Tools

Customer success platforms (e.g., Gainsight)

Performance analytics tools

Job description

Impact you will make

The FinThrive Value Services group is responsible for helping customers achieve strong onboarding outcomes and optimized adoption of our solutions. The Lead, Value Enablement role is responsible for driving execution of FinThrive's Customer Value Enablement strategy, helping operationalize frameworks, tools, and processes that support more effective customer value conversations and measurable performance improvement.

This role partners closely with Customer Success, Advisory, Product, Analytics, and Operations leaders to improve consistency in how value is measured, communicated, and acted on across the customer lifecycle. Success in this role will contribute to stronger adoption of existing tools, more scalable value enablement practices, improved identification of customer risk, and more effective internal guidance for customer‑facing teams.

What you will do

• Lead execution of the Customer Value Enablement program, including roadmap coordination, milestone tracking, cross‑functional follow‑up, and delivery support.
• Help operationalize existing value enablement frameworks, diagnostics, and playbooks to support more consistent customer performance discussions.
• Establish and maintain a practical execution roadmap with near‑term, mid‑term, and longer‑term deliverables, owners, and success measures.
• Provide clear, role‑based guidance to Customer Success, Advisory, and related teams on how to interpret performance and utilization signals and when to elevate concerns.
• Define and monitor value enablement success measures related to customer outcome improvement, earlier risk identification, improved value conversations, and reduced value‑driven escalations.
• Enhance and maintain diagnostic frameworks, playbooks, and escalation pathways for identifying and addressing performance‑based risk across supported solutions.
• Partner cross‑functionally with Product, Analytics, Operations, and Customer Success leaders to align on available data, KPI definitions, tooling priorities, and enablement needs.
• Support internal enablement efforts through documentation, training materials, office hours, and learning sessions that increase awareness and adoption of existing tools and resources.
• Serve as a knowledgeable internal resource on revenue cycle performance trends, benchmark interpretation, and value communication practices.
• Prepare concise, executive‑ready summaries and recommendations to support leadership decision‑making related to customer value, retention risk, and operational follow‑through.

What you will bring

• 8‑12 years of experience in healthcare operations, consulting, customer success, value realization, performance improvement, or a related field.
• Experience supporting or improving revenue cycle outcomes across one or more of the following areas: claims and denials, reimbursement, revenue capture, CDM governance, patient access, or healthcare performance analytics.
• Proven experience leading cross‑functional workstreams from concept through execution, including accountability for deliverables and measurable outcomes.
• Strong program or project management capability, including the ability to break large initiatives into manageable workstreams, coordinate dependencies, and drive progress without direct authority.
• Solid understanding of healthcare revenue cycle operations, performance measurement, and analytics‑informed decision‑making.
• Ability to balance hands‑on execution with process improvement and scalable program development.
• Comfort operating in ambiguity, improving evolving processes, and influencing stakeholders across multiple functions.
• Strong written and verbal communication skills, including the ability to translate complex information into clear guidance and executive‑ready updates.

What we would like to see

• Bachelor's Degree.
• Prior experience in customer value realization, healthcare analytics, performance improvement, or management consulting.
• Familiarity with customer success platforms (e.g., Gainsight), analytics solutions, or value dashboards.
• Ability to create scalable operating models, frameworks, and documentation.
• High degree of ownership, bias toward action, and ability to operate independently.

FinThrive Perks

• Fully remote working environment.
• Flexible time off (FTO).
• Professional development opportunities.
• 12 weeks of paid parental leave.
• In‑person and virtual company retreats.
• 5‑days of paid volunteer hours at an approved 501(c)(3) organization.
• Company lump‑sum contribution to HSA‑eligible medical enrollees.
• 401k eligible upon date of hire—up to 3% company match.
• Exclusive discounts from your favorite brands via PerkSpot.

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Must occasionally lift and/or move up to 15 pounds.
• Must be able to talk, listen and speak clearly on telephone or video calls.
• Mental demands: the employee must be able to follow directions, to get along with others, and handle stress.
• Work environment: The noise level in the work environment is usually minimal.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.