Lead, Value Enablement

FinThrive, Inc.; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote working environment

Flexible time off (FTO)

12 Weeks of paid parental leave

In-person and virtual company retreats

5-days of paid volunteer hours at a 5

Company lump-sum contribution to HSA-?

401k Eligible with company match

PerkSpot discounts

Job summary

FinThrive is seeking a Lead, Value Enablement to drive the Customer Value Enablement program across Success, Advisory, Product, Analytics and Operations. You will lead roadmaps, deliverables, and measurable outcomes that improve customer value conversations and reduce risk across the lifecycle.

The role requires 8–12 years in healthcare operations or related fields, with experience in revenue cycle analytics and cross-functional execution.

Qualifications

• 8–12 years of experience in healthcare operations, consulting, customer success, value realization, performance improvement, or a related field.
• Experience supporting or improving revenue cycle outcomes across claims/denials, reimbursement, revenue capture, CDM governance, patient access, or analytics.
• Proven experience leading cross-functional workstreams from concept through execution with measurable outcomes.
• Strong program or project management capability and ability to drive progress without direct authority.
• Understanding of healthcare revenue cycle operations and analytics-informed decision making.
• Ability to balance hands-on execution with process improvement and scalable development.
• Comfort operating in ambiguity and influencing stakeholders across functions.
• Strong written and verbal communication skills and executive-ready updates.

Responsibilities

• Lead execution of the Customer Value Enablement program, including roadmap coordination, milestone tracking, cross-functional follow-up, and delivery support.
• Operationalize value enablement frameworks, diagnostics, and playbooks for consistent performance discussions.
• Establish and maintain a practical execution roadmap with near-term to long-term deliverables, owners, and success measures.
• Provide role-based guidance to teams on interpreting performance signals and escalation when needed.
• Define and monitor value enablement success measures related to outcomes and risk identification.
• Enhance diagnostic frameworks, playbooks, and escalation pathways for performance risk.
• Partner with Product, Analytics, Operations, and Customer Success to align on data, KPIs, tooling priorities, and enablement needs.
• Support internal enablement through docs, training, office hours, and learning sessions.
• Serve as a knowledgeable resource on revenue cycle trends and value communication.
• Prepare concise, executive-ready summaries and recommendations for leadership decisions.

Skills

Healthcare operations

Customer Success

Value realization

Performance improvement

Project management

Stakeholder influence

Communication skills

Education

Bachelor’s Degree

Tools

Gainsight

Analytics solutions

Value dashboards

Job description

Posted Wednesday, August 5, 2026 at 5:00 AM

Who we are

FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.

We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017. Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision‑mandating table.

• Fully remote working environment
• Flexible time off (FTO)
• 12 Weeks of paid parental leave
• In‑person and virtual company retreats
• 5‑days of paid volunteer hours at an approved 501(c)(3) Organization
• Company lump‑sum contribution to HSA‑eligible medical enrollees
• 401k Eligible upon date of hire—up to 3% company match
• Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

The FinThrive Value Services group is responsible for helping customers achieve strong onboarding outcomes and optimized adoption of our solutions. The Lead, Value Enablement role is responsible for driving execution of FinThrive’s Customer Value Enablement strategy, helping operationalize frameworks, tools, and processes that support more effective customer value conversations and measurable performance improvement.

This role partners closely with Customer Success, Advisory, Product, Analytics, and Operations leaders to improve consistency in how value is measured, communicated, and acted on across the customer lifecycle. Success in this role will contribute to stronger adoption of existing tools, more scalable value enablement practices, improved identification of customer risk, and more effective internal guidance for customer‑facing teams.

What you will do

• Lead execution of the Customer Value Enablement program, including roadmap coordination, milestone tracking, cross-functional follow‑up, and delivery support.
• Help operationalize existing value enablement frameworks, diagnostics, and playbooks to support more consistent customer performance discussions.
• Establish and maintain a practical execution roadmap with near‑term, mid‑term, and longer‑term deliverables, owners, and success measures.
• Provide clear, role‑based guidance to Customer Success, Advisory, and related teams on how to interpret performance and utilization signals and when to elevate concerns.
• Define and monitor value enablement success measures related to customer outcome improvement, earlier risk identification, improved value conversations, and reduced value‑driven escalations.
• Enhance and maintain diagnostic frameworks, playbooks, and escalation pathways for identifying and addressing performance‑based risk across supported solutions.
• Partner cross‑functionally with Product, Analytics, Operations, and Customer Success leaders to align on available data, KPI definitions, tooling priorities, and enablement needs.
• Support internal enablement efforts through documentation, training materials, office hours, and learning sessions that increase awareness and adoption of existing tools and resources.
• Serve as a knowledgeable internal resource on revenue cycle performance trends, benchmark interpretation, and value communication practices.
• Prepare concise, executive‑ready summaries and recommendations to support leadership decision‑making related to customer value, retention risk, and operational follow‑through.

What you will bring

• 8–12 years of experience in healthcare operations, consulting, customer success, value realization, performance improvement, or a related field.
• Experience supporting or improving revenue cycle outcomes across one or more of the following areas: claims and denials, reimbursement, revenue capture, CDM governance, patient access, or healthcare performance analytics.
• Proven experience leading cross‑functional workstreams from concept through execution, including accountability for deliverables and measurable outcomes.
• Strong program or project management capability, including the ability to break large initiatives into manageable workstreams, coordinate dependencies, and drive progress without direct authority.
• Solid understanding of healthcare revenue cycle operations, performance measurement, and analytics‑informed decision‑making.
• Ability to balance hands‑on execution with process improvement and scalable program development.
• Comfort operating in ambiguity, improving evolving processes, and influencing stakeholders across multiple functions.
• Strong written and verbal communication skills, including the ability to translate complex information into clear guidance and executive‑ready updates.

What we would like to see

• Bachelor’s Degree
• Prior experience in customer value realization, healthcare analytics, performance improvement, or management consulting.
• Familiarity with customer success platforms (e.g., Gainsight), analytics solutions, or value dashboards.
• Ability to create scalable operating models, frameworks, and documentation.
• High degree of ownership, bias toward action, and ability to operate independently.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day‑to‑day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self‑development and seeks out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA‑compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Must occasionally lift and/or move up to 15 pounds
• Must be able to talk, listen and speak clearly on telephone or video calls
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress
• Work environment: The noise level in the work environment is usually minimal
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive .

Award‑winning Culture of Customer‑centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up‑to‑date offerings visit finthrive.com/careers-benefits .

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day‑to‑day tasks and decision making, adhere to FinThrive’s core values of being Customer‑Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self‑development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA‑compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.