Lead Valet Attendant

Towne; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Towne is seeking a Lead Valet Attendant for its Portland, OR area operations. This full-time, on-site role oversees valet operations, greeting guests, coordinating vehicle drop-off and retrieval, and maintaining safe traffic flow.

You will assign tasks, coach the team, ensure policy compliance, and support on-site management to deliver a consistently positive guest experience. The position requires strong customer service, cash handling, and leadership skills, with flexible availability

Qualifications

• Valet operations experience including safe vehicle handling and traffic flow coordination
• Strong guest service and communication skills to greet guests and resolve concerns
• Cash handling experience with accurate processing of payments and secure records
• Leadership and training ability to coach and mentor attendants
• Valid driver’s license with clean driving record; ability to drive automatic and manual vehicles
• Ability to stand, walk, and move for extended periods and work evenings, weekends, and holidays

Responsibilities

• Oversee day-to-day valet operations and guest flow at the property
• Greet guests, manage vehicle drop-off and retrieval, and coordinate parking logistics
• Provide on-the-job guidance, training, and ensure safety and service standards
• Handle guest inquiries and resolve issues while maintaining accuracy in cash handling and ticketing procedures

Job description

Company Description

Towne is a hospitality-focused company dedicated to creating exceptional arrival through departure experiences. Using a fully integrated technology and operations platform, Towne delivers parking and guest service solutions in the places where people live, learn, work, play, rejuvenate, and recover. With a team of 14,000 members, Towne serves millions of people each year and focuses on creating smiles through outstanding service. For nearly 40 years, the company has invested in innovative technology and team development to provide the best possible experience. Towne is committed to enhancing lives and communities through reliable, friendly, and efficient service.

Role Description

The Lead Valet Attendant is a full-time, on-site role located in the Portland, Oregon Metropolitan Area. This role oversees day-to-day valet operations, including greeting guests, coordinating vehicle drop-off and retrieval, and ensuring efficient traffic flow at the property. The Lead Valet Attendant assigns and monitors tasks for valet team members, provides on-the-job guidance, and helps maintain high safety and service standards. Responsibilities include handling guest inquiries, resolving issues, and supporting cash handling and ticketing procedures with accuracy and integrity. The role also involves training new attendants, reinforcing company policies, and partnering with on-site management to deliver a consistently positive guest experience.

Qualifications

• Valet operations skills: Candidates should possess experience in Valet Parking, including safe vehicle handling, traffic flow coordination, and adherence to property and safety protocols.
• Guest service skills: Candidates should possess strong Customer Service and Communication skills to greet guests professionally, respond to questions, and resolve concerns promptly.
• Financial transaction skills: Candidates should possess Cash Handling experience, including accurate processing of payments and maintaining secure and organized records.
• Leadership and training skills: Candidates should possess Training experience, with the ability to coach, mentor, and support valet team members in daily operations.
• Additional qualifications: Valid driver’s license with a clean driving record; ability to drive automatic and manual transmission vehicles; capacity to stand, walk, and run short distances for extended periods; ability to work flexible schedules including evenings, weekends, and holidays.
• Preferred experience: Prior lead or supervisory experience in valet, hospitality, or customer-facing roles; familiarity with parking management or hospitality technology platforms.