Lead Valet

VPNE Parking Solutions LLC; West Palm Beach (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

VPNE Parking Solutions LLC is seeking a Lead Valet in West Palm Beach, FL to lead a team and ensure a warm, efficient guest experience while maintaining safety and high service standards.

The role requires supervisory presence, strong English communication, and the ability to manage vehicle flow, keys, and guest interactions with a professional demeanor.

Qualifications

• Friendly and outgoing personality and strong customer service orientation.
• Supervisory experience to lead and guide valet team.
• Able to smile during customer interactions and maintain a positive demeanor.
• Maintain VPNE uniform standards at all times and present a professional appearance.
• Ability to operate vehicles safely and pass a manual transmission driving test.
• Able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Ensure safety of employees and guests at all times.
• Safely operate vehicles when needed to minimize accidents.
• Oversee tracking of keys and vehicles in the garage.
• Provide exceptional guest experiences by greeting and assisting guests entering the garage.
• Set a positive tone with an upbeat attitude for the team.
• Encourage use of approved language and professional communication.
• Communicate shift plans to coworkers after each shift.
• Set an example by following VPNE's uniform guidelines.
• Oversee team and maintain a professional work area.
• Train new valets on duties and safety procedures.

Skills

Friendly and outgoing

Supervisory experience

Smiles during interactions

Upbeat personality

Uniform standards

Move quickly

Organize cars efficiently

Stand for long periods

Operate vehicles safely

Lift 50 lbs

Driver's license

Background checkRMV

Customer relationships

Clean driving record

Job description

Position Summary

The role of the Lead Valet is to help the operation run smoothly with enthusiastic team members by providing exceptional service. This includes making an exceptional impression on every guest by engaging with our customers in a positive and friendly manner and giving the guest the best experience possible while providing safe and efficient service.

Responsibilities

• Ensures employees and guests are safe at all times.

• If needed - safely operate vehicles to minimize the potential for accidents.

• Oversee the tracking of keys and vehicles throughout the garage.

• Ensures all team members provide exceptional guest experiences by smiling at, greeting, and helping every guest as they enter the garage.

• Sets the tone for the workplace by keeping an upbeat attitude.

• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.

• Remind team members always to use approved language choices.

• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.

• Always set an example by looking sharp and helping employees understand how to adhere to VPNE’s uniform guidelines successfully.

• Oversee team members and keep a professional work area.

• A lead valet will train new valets, providing them with the necessary knowledge and skills to perform their duties effectively and safely.

Years of Experience: Entry Level

Language Skills: Proficient in English, both verbally and written

Requirements

• Friendly and Outgoing

• Supervisory experience

• Able to smile during customer interactions

• Possess an upbeat personality, a willingness to go the extra mile, and a strong work ethic

• Maintain uniform standards when on job premises

• Ability to run and move quickly

• Ability to organize cars efficiently

• Ability to stand for long periods

• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle

• Ability to lift a minimum of 50 lbs.

• Be at least 18 years of age

• Possess a valid Driver's License in the state of residency

• Be able to pass a criminal background check and RMV check

• Ability to create relationships with customers

• Clean driving record deemed insurable by VPNE’s current insurance provider